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Front Desk Associate

2 months ago


Moncton, New Brunswick, Canada Autumn Lee Retirement Home II Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Autumn Lee Retirement Home II. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our residents, families, and visitors.

Key Responsibilities
  • Customer Service: Greet and direct visitors to the appropriate staff or service areas, provide information and assistance as needed.
  • Switchboard Operations: Answer and relay telephone calls, messages, and faxes in a timely and professional manner.
  • Administrative Support: Perform various administrative tasks, including data entry, filing, and record-keeping.
  • Communication: Provide clear and concise information to residents, families, and staff, both verbally and in writing.
  • Task Management: Prioritize and manage multiple tasks and responsibilities to ensure efficient and effective service delivery.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer service or administrative role.
  • Skills: Excellent communication and interpersonal skills, ability to work independently and as part of a team, and proficiency in basic computer software and applications.
Work Environment

Our front desk area is a busy and dynamic environment, with a focus on providing exceptional customer service to our residents and visitors. As a Front Desk Clerk, you will be working in a fast-paced environment, with a high level of attention to detail and a commitment to providing excellent service.