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Hotel Front Desk Associate

2 months ago

Moncton, New Brunswick, Canada Hotel Moncton Full time
Job Summary

Hotel Moncton is seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team. As a Hotel Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide general information about points of interest in the area, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
  • Financial Transactions: Process guests' departures, calculate charges, and receive payments, and balance cash and complete balance sheets, cash reports, and related forms.
  • Emergency Procedures: Follow emergency and safety procedures, and contact customers to deliver requested wake-up calls.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Will train.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.