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Hotel Front Desk Associate

2 months ago


Moncton, New Brunswick, Canada Hotel Moncton Full time
Job Summary

Hotel Moncton is seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team. As a Hotel Front Desk Clerk, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Reservations: Take, cancel, and change room reservations, and process group arrivals and departures.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide general information about points of interest in the area, answer telephone calls and messages, and assist clients/guests with special needs.
  • Emergency Procedures: Follow emergency and safety procedures, and contact customers to deliver requested wake-up calls.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Work Setting: Hotel, motel, resort.
  • Work Conditions and Physical Capabilities: Attention to detail, client focus, dependability, efficient interpersonal skills, flexibility, organized, reliability, and team player.
  • Work Language: English.
  • Hours: 30 to 40 hours per week.