Service Coordinator

1 week ago

Mississauga, Ontario, Canada Lakeside Process Controls Full time
Service Coordinator Job Description

Lakeside Process Controls Ltd. is a leading provider of automation solutions to various industries. Our expertise in process management and industrial automation enables us to deliver innovative solutions that meet our customers' needs.

Key Responsibilities:
  • Coordinate customer communications, outside sales, and technician interactions
  • Handle emergency calls, dispatch technicians, and manage service team schedules
  • Provide technical support, estimate work, and price orders
  • Ensure technicians receive necessary information, including service scope, safety requirements, and parts needed
  • Respond to customer inquiries, complaints, and investigate billing issues
  • Prepare Service Agreement contracts and job estimates
  • Manage work orders, agreements, and projects in IFS
  • Verify technician hours, summarize timesheets, and provide administrative support
  • Communicate change orders, cost revisions, and approval to close/invoice customer orders
  • Review job costs, completion, and track invoicing/closure
  • Administer all work orders and monitor dispatch reports
  • Respond to vendor inquiries, issue purchase orders, and follow up on invoices
  • Order parts and supplies as needed for technicians
Requirements:
  • Bachelor's Degree and/or College Diploma
  • 3-5 years' experience in service coordination or order management roles
  • Excellent planning, organizational, and time management skills
  • Effective verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Attention to detail and ability to prioritize multiple objectives
  • Team player with high personal standards
  • Proficiency in MS Office and Windows
What We Offer:
  • Flexible working schedules, including hybrid remote work programs
  • Competitive compensation package with RRSP-matching
  • Comprehensive benefits coverage (medical, dental, vision, EAP & on-demand virtual health care)
  • Culture promoting healthy work-life balance with above-market paid time off
  • Structured training and development program and opportunities for continuous learning
  • Participation in an award-winning Wellness Program

Lakeside Process Controls Ltd. is committed to employment equity and welcomes diversity. We believe in celebrating different perspectives and experiences and encourage applications from all qualified individuals.

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