Housekeeping Supervisor

4 weeks ago


Gravenhurst, Ontario, Canada InnVest Hotels Full time

JOB OPPORTUNITY: Join InnVest Hotels as a Housekeeping Manager

REPORTING STRUCTURE:

This position reports directly to the General Manager.

ABOUT INNVEST HOTELS:

InnVest Hotels stands as the largest independent hotel owner in Canada, boasting a diverse portfolio of 100 hotels across 18 globally recognized brands. Our management team is also responsible for the operational oversight of nearly 90 hotels, making us the leading independent operator in the country. Our properties span from the scenic landscapes of Vancouver to the charming corners of Newfoundland and Labrador, catering to a wide range of guest experiences from budget-friendly inns to luxurious urban retreats.

Our mission at InnVest is straightforward: to provide exceptional guest experiences while ensuring superior returns on our hospitality investments. A career with us offers unparalleled opportunities and exposure to Canada's most extensive independently-owned hotel portfolio.

POSITION SUMMARY: Be a Key Player in Our New Hotel Launch

We are excited to announce the opening of our new hotel, which will provide a welcoming environment for business travelers, groups, and families. Located in a prime area, our hotel will feature 110 well-appointed rooms and suites, versatile meeting spaces, and a variety of amenities including a complimentary breakfast, indoor pool, business center, and outdoor patio.

ROLE OVERVIEW:

As the Housekeeping Manager, you will play a crucial role in overseeing the housekeeping operations, ensuring that all areas of the hotel meet our high standards of cleanliness and presentation.

KEY RESPONSIBILITIES:

  • Deliver exceptional guest satisfaction through genuine hospitality and by exceeding expectations.
  • Maintain cleanliness and presentation standards in all housekeeping areas, including guest rooms, public spaces, and staff areas.
  • Assist in the recruitment, training, and development of housekeeping staff, including performance evaluations and setting performance standards.
  • Conduct inspections of guest rooms and public areas, providing constructive feedback to staff to promote positive reinforcement.
  • Schedule staff according to occupancy forecasts and assign daily tasks to ensure efficient operations.
  • Manage inventory levels of linens and cleaning supplies, including ordering and receiving as necessary.
  • Ensure timely communication of room availability to the Guest Services Department.
  • Document maintenance requests and collaborate with the Maintenance Department to uphold service quality standards.
  • Respond promptly to guest requests, ensuring follow-up for satisfaction.
  • Uphold company policies and effectively communicate them to team members.
  • Provide training on safety, security, and departmental procedures.
  • Ensure compliance with all relevant laws and regulations, including health and safety standards.
  • Perform additional duties as assigned by management.

QUALIFICATIONS:

  • Previous experience in a supervisory role within housekeeping.
  • Proficient in computer usage.
  • A collaborative team player with a positive attitude and a proven record of achieving results.
  • Excellent time management, organizational, problem-solving, and communication skills.
  • Strong leadership and decision-making capabilities.
  • A commitment to quality and exceptional guest service.

InnVest Hotels is an equal opportunity employer. We encourage applications from individuals with disabilities and provide accommodations upon request during the selection process. We appreciate all applications; however, only those selected for an interview will be contacted.



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