Customer Experience Manager
3 days ago
The Customer Experience Manager is a key leadership position at Victoria's Secret, responsible for delivering exceptional customer and associate experiences to drive top-line sales. This role reports to the Store Manager and is a values-based leader who embodies the company's mission and values.
Key Responsibilities- Lead the Sales Floor: Drive and grow top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.
- Operational Excellence: Support operational excellence through maintaining visual standards, payroll management, and merchandise availability.
- Direct Reports: Manage and develop direct reports, including Customer Experience Leads and Associates.
- Store Leadership Team: Participate in the Store Leadership Team, leading and demonstrating company values, delivering exceptional customer experiences, and conducting associate observations and coaching.
- Passion for Victoria's Secret Brand: Demonstrate a passion for the Victoria's Secret brand and a commitment to delivering exceptional customer experiences.
- Leadership Experience: Possess 3+ years of retail leadership experience, with a proven track record of driving sales growth and developing high-performing teams.
- Business Acumen: Have a strong understanding of business principles, including financial management, inventory control, and visual merchandising.
- Communication Skills: Possess excellent communication and interpersonal skills, with the ability to influence cross-functional partners and inspire a team to deliver total company contribution.
- Adaptability: Be able to work a flexible schedule, including nights, weekends, and holidays, and adapt to changing business needs.
The estimated range of compensation for this role is $24.85 - $34.60 per hour, depending on experience and location.
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Customer Experience Manager
2 days ago
Vancouver, British Columbia, Canada EightSix Network Full timeAbout the RoleThe Customer Experience Manager will be responsible for leading a team of customer support professionals in delivering exceptional customer experiences across Canada. This individual will be accountable for executing against strategic imperatives related to best-in-class customer experience, ensuring all touchpoints specific to customer order...
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Customer Experience Manager
3 days ago
Vancouver, British Columbia, Canada EightSix Network Full timeAbout the RoleThe Customer Experience Manager will be responsible for leading a team of customer support professionals in delivering exceptional customer experiences across Canada. This individual will be accountable for executing against strategic imperatives related to best-in-class customer experience, ensuring all touchpoints specific to customer order...
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Customer Experience Manager
1 week ago
Vancouver, British Columbia, Canada Victoria's Secret Full timeAbout the RoleThe Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to drive top-line sales. This role reports to the Store Manager and is responsible for leading the sales floor, coaching and development of the team, performance management, and selling.Key ResponsibilitiesDrive and grow top-line...
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Customer Experience Manager
6 days ago
Vancouver, British Columbia, Canada Victoria's Secret Full timeAbout the RoleThe Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to drive top-line sales. This role reports to the Store Manager and is responsible for leading the sales floor, coaching and development of the team, performance management, and selling.Key ResponsibilitiesDrive and grow top-line...
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Customer Experience Manager
1 week ago
Vancouver, British Columbia, Canada Doormate Services Inc. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Doormate Services Inc. as a key member of our service operations team.Key ResponsibilitiesTeam Leadership: Supervise and lead a team of customer service representatives to ensure excellent service delivery and high-quality customer...
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Customer Experience Manager
6 days ago
Vancouver, British Columbia, Canada KPMG-Canada Full timeAbout the RoleWe are seeking a seasoned professional to join our Customer team in Vancouver as a Manager. As a key member of our team, you will play a leadership role in supporting engagements with large, complex organizations on their customer experience and digital strategies.Key ResponsibilitiesBusiness Development: Support the marketing and sales efforts...
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Customer Experience Manager
1 week ago
Vancouver, British Columbia, Canada KPMG-Canada Full timeAbout the RoleWe are seeking a seasoned professional to join our Customer team in Vancouver as a Manager. As a key member of our team, you will play a leadership role in supporting engagements with large, complex organizations on their customer experience and digital strategies.Key ResponsibilitiesBusiness Development: Support the marketing and sales efforts...
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Customer Experience Manager
2 days ago
Vancouver, British Columbia, Canada KPMG-Canada Full timeAbout the RoleWe are seeking a seasoned professional to join our Customer team in Vancouver as a Manager. As a key member of our team, you will play a leadership role in supporting engagements with large, complex organizations on their customer experience and digital strategies.Key ResponsibilitiesBusiness Development: Support the marketing and sales efforts...
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Customer Experience Manager
3 days ago
Vancouver, British Columbia, Canada KPMG-Canada Full timeAbout the RoleWe are seeking a seasoned professional to join our Customer team in Vancouver as a Manager. As a key member of our team, you will play a leadership role in supporting engagements with large, complex organizations on their customer experience and digital strategies.Key ResponsibilitiesBusiness Development: Support the marketing and sales efforts...
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Customer Experience Manager
3 weeks ago
Vancouver, British Columbia, Canada Travlink Employment Consulting and Travel Ltd. Full timeTravlink Employment Consulting and Travel Ltd. is seeking a highly motivated and organized Engagement Manager to join our team. As an Engagement Manager, you will play a vital role in ensuring the smooth operation of our travel agency. You will be responsible for overseeing daily activities, managing staff, and providing exceptional customer...
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Customer Experience Manager
6 days ago
Vancouver, British Columbia, Canada BrainStation Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Coordinator, Growth Operations. As a key member of our growth team, you will play a critical role in delivering exceptional customer experiences across various channels and platforms.ResponsibilitiesManage and maintain responsibility for all inbound customer...
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Customer Experience Manager
1 week ago
Vancouver, British Columbia, Canada BrainStation Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Coordinator, Growth Operations. As a key member of our growth team, you will play a critical role in delivering exceptional customer experiences across various channels and platforms.ResponsibilitiesManage and maintain responsibility for all inbound customer...
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Customer Experience Manager
6 days ago
Vancouver, British Columbia, Canada Vancouver Aquarium Full timeJob Summary:The Vancouver Aquarium is seeking a highly motivated and experienced Guest Experience Supervisor to join our team. As a key member of our Guest Experience team, you will play a vital role in creating an exceptional experience for our visitors.Key Responsibilities:Assist in creating a welcoming and engaging environment for our visitors.Provide...
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Customer Experience Manager
1 week ago
Vancouver, British Columbia, Canada Vancouver Aquarium Full timeJob Summary:The Vancouver Aquarium is seeking a highly motivated and experienced Guest Experience Supervisor to join our team. As a key member of our Guest Experience team, you will play a vital role in creating an exceptional experience for our visitors.Key Responsibilities:Assist in creating a welcoming and engaging environment for our visitors.Provide...
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Customer Experience Manager
6 days ago
West Vancouver, British Columbia, Canada Lids Inc Full timeAbout the RoleLids Inc is seeking a highly skilled and experienced Retail Store Manager to join our team. As a key member of our retail operations team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store appearance and operations.Key ResponsibilitiesStore Operations: Manage all aspects of...
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Customer Experience Manager
1 week ago
West Vancouver, British Columbia, Canada Lids Inc Full timeAbout the RoleLids Inc is seeking a highly skilled and experienced Retail Store Manager to join our team. As a key member of our retail operations team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store appearance and operations.Key ResponsibilitiesStore Operations: Manage all aspects of...
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Operations Manager, Customer Experience
6 days ago
Vancouver, British Columbia, Canada QuadReal Full timeAbout QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...
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Operations Manager, Customer Experience
1 week ago
Vancouver, British Columbia, Canada QuadReal Full timeAbout QuadReal Property GroupQuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and...
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Customer Experience Manager
2 weeks ago
Vancouver, British Columbia, Canada West X Business Solutions Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at West X Business Solutions. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Support: Serve as the primary point of contact for customer inquiries and issues,...
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Customer Experience Manager
6 days ago
Vancouver, British Columbia, Canada West X Business Solutions Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at West X Business Solutions. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Support: Serve as the primary point of contact for customer inquiries and issues,...