Customer Experience Manager

2 months ago

Vancouver, British Columbia, Canada BrainStation Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Coordinator, Growth Operations. As a key member of our growth team, you will play a critical role in delivering exceptional customer experiences across various channels and platforms.

Responsibilities

  • Manage and maintain responsibility for all inbound customer interactions via multiple platforms, ensuring seamless and high-quality experiences.
  • Triage requests to the appropriate teams to ensure timely and effective resolution.
  • Address and resolve unique scenarios as they arise, providing creative solutions to challenges and problems.
  • Collaborate closely with our growth team to drive objectives and exceed expectations.
  • Provide regular feedback to stakeholders to enhance processes and improve outcomes.
  • Develop and maintain playbooks to support team growth and development.

Requirements

  • Bachelor's degree in a relevant field.
  • 1-2 years of experience in customer success or a related industry.
  • Strong willingness to learn and a coachable attitude.
  • Ability to thrive in a dynamic, collaborative team environment.
  • Desire to find innovative solutions to challenges and problems.
  • Ability to manage multiple projects and work independently.
  • Aptitude for learning and using new software.

Perks and Benefits

  • Comprehensive Health and Wellness Benefits Package.
  • Retirement Planning.
  • Parental Leave Program.
  • New Device Allowance.
  • Socials, Outings, and Retreats.
  • Culture of Learning and Development.
  • Flexible Working Hours.
  • Work from Home Flexibility.

About BrainStation

BrainStation is the global leader in digital skills training and workforce transformation. We have worked with digital leaders from the most innovative companies in the world, developing cutting-edge, real-world digital education that has empowered over 100,000 professionals.

Bonus

We are actively seeking individuals who believe in lifelong learning and have taken part in our digital education programs. BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The estimated compensation for this position is $45,000 to $50,000, which may vary based on applicant's education, experience, skills, abilities, and alignment with market data.

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