Senior Inside Sales Representative/Customer Success Specialist

23 hours ago

Toronto, Ontario, Canada Beame Full time

About Be@me Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Our mission is to provide exceptional customer experiences and deliver high-quality dental solutions that exceed our customers' expectations.

Job Summary:

We are seeking a highly skilled and motivated Senior Inside Sales Representative / Customer Success Specialist to join our team. In this role, you will leverage your sales expertise and customer relationship management skills to drive sales growth while ensuring the highest level of customer satisfaction. You will serve as a key point of contact for prospective and existing clients, guiding them through the journey of our dental services and solutions.

Key Responsibilities:

  • Proactively identify leads and convert them into opportunities through effective communication and relationship-building strategies.
  • Manage the sales pipeline and maintain accurate records of customer interactions and transactions within Salesforce.
  • Provide expert guidance to customers regarding dental solutions, ensuring they understand our offerings and how they meet their needs.
  • Follow up with leads and clients to address inquiries, resolve issues, and ensure satisfaction throughout the sales process.
  • Collaborate with cross-functional teams, including marketing and operations, to streamline processes and improve the customer experience.
  • Utilize metrics and KPIs to evaluate customer success and satisfaction, making data-driven decisions for improvement.
  • Conduct customer satisfaction surveys and gather feedback to inform future product offerings and service enhancements.
  • Stay informed on industry trends and advancements in dental technology to provide knowledgeable insights to customers.
  • Mentor junior team members and contribute to team training initiatives.

Benefits:

Qualifications:

  • At least 5 years of proven experience in inside sales, customer success, or a similar role, ideally within the dental or orthodontics field.
  • Strong communication and interpersonal skills, with the ability to foster positive client relationships.
  • Demonstrated success in meeting and exceeding sales targets and KPIs.
  • Experience using CRM software (Salesforce preferred) for tracking sales activities and customer interactions.
  • A customer-centric mindset with the ability to handle various customer concerns and provide effective solutions.
  • Knowledge of dental practices and products is highly desirable.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
  • Proactive attitude and strong problem-solving abilities.

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