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Front of House Operations Supervisor

3 months ago

Toronto, Ontario, Canada Chick-fil-A, Inc. Full time

Front of House Operations Supervisor

Restaurant Vision: Deliver exceptional dining experiences while fostering community connections.

Role Vision: To guide the Front of House team towards operational excellence, aligning with our mission and core values.

Job Summary

The Front of House Operations Supervisor is accountable for the daily management of Front of House activities. This role involves leading the team to provide guests with authentic hospitality and prompt service. It is essential to ensure that every guest receives attentive care and that any issues are resolved efficiently. Maintaining an organized, clean, and safe environment for all team members is also a key responsibility.

The ideal candidate will possess a growth mindset, enthusiasm, a positive demeanor, and a proactive approach. This position requires acting as a role model for the team, guiding groups effectively, and alleviating pressure from colleagues during busy periods. Exceptional character and integrity are expected from all Front of House Operations Supervisors.

In addition to these attributes, the Supervisor must offer constructive and positive feedback consistently. To thrive in this role, one must lead by example with passion and commitment, fostering a strong team culture that upholds high standards of excellence.

Primary Duties and Responsibilities may include:

· Oversee daily operations in the Front of House

· Direct the Kitchen team each shift with clear objectives and forecasts

· Manage team performance and staffing requirements

· Ensure adherence to recipes and accurate order preparation by team members

· Maintain precision in weights and measurements for all recipe items

· Ensure team members work efficiently to meet established service speed guidelines

· Enforce cash handling procedures among cashiers consistently

· Implement security and cash control measures, holding cashiers accountable

· Monitor cleanliness in dining areas, restrooms, parking lots, and overall facility

· Report employee performance and policy violations to management for appropriate action

· Comply strictly with all company policies and procedures

· Manage responsibilities such as cash management and food safety audits

· Stay alert and responsive to surroundings and communication updates

· Hold team members accountable for their roles

· Proactively identify tasks that need attention

· Effectively train and develop team members and trainers

· Maintain cleanliness and organization of the store, both inside and outside

· Set and communicate goals and metrics for success (e.g., guest satisfaction scores, food waste)

· Engage with and resolve customer complaints through genuine hospitality

  • Perform physical tasks such as lifting (up to 50 lbs.), balancing, bending, standing for extended periods, walking, and handling materials and equipment

· Serve as a role model for new hires and existing team members

· Provide constructive feedback using the E.S.R.M Model

· Lead by example with enthusiasm and dedication to developing a strong team with high standards

· Maintain records of stock and food waste

· Clean front of house dishes and equipment

· Adhere rigorously to food safety and restaurant safety practices

· Perform other duties as assigned by management to meet business needs

Behaviours of Success:

· Ability to thrive in a fast-paced environment

· Strong leadership capabilities

· Exhibit strong character and integrity beyond functional skills

· Excellent interpersonal skills with a focus on serving team members

· Commitment to outstanding customer service

· Ability to address team member behavioral and performance issues

· Collaborate effectively in a team-oriented environment with shared responsibilities

· Maintain professionalism, patience, and a growth mindset at all times

· Values: Gracious, Stewardship, Driven, Builder

Measure of Success:

· Ensure food served from the Front of House is prepared correctly and safely

· Achieve 100% completion of eRQAs and food safety assessments

· Consistently win the hearts of our guests

· Embody our vision, mission, core values, and commitment to excellence

· Achieve a QIV Score of 100%

· Maintain a Food Safety Score of 1 with no high-risk findings

Expectations:

Permanent Position. Schedule includes Monday to Saturday, with some holidays.

Hours of Operations: 10:30am – 10:00pm. Hours may vary.

Expected hours: 35 – 40 per week

Candidate Qualifications

· Previous customer service experience is an asset

· Leadership experience is preferred

· Current Food Safety Certificate is required

· Strong analytical and problem-solving skills

· Proficient in general computer skills (e.g., MS Office)

· Excellent verbal and written communication abilities

· Ability to excel in a fast-paced environment with attention to detail and effective multitasking

Working at Chick-fil-A offers more than just a job; it is a pathway to a successful future in business. Benefits include:

Flexible Hours - We accommodate your commitments to family, friends, school, or sports.

Closed Sundays - Enjoy a day off each week to spend as you choose.

Work Directly With a Chick-fil-A Operator: Gain valuable business skills from an independent business person dedicated to your development.

Competitive Pay and Development Opportunities: Benefit from a competitive remuneration package in a nurturing environment that fosters growth.

It's a Great Place to Work: Team Members are valued as integral parts of our business.

Additional benefits include:

· Employee meal discounts

· Leadership opportunities

· Personal and professional development