Customer Service Representative

3 weeks ago

Mississauga, Ontario, Canada Medisystem Pharmacy Limited Full time

Note: Applicants should not apply directly to this position.

All applicants must be submitted through the designated internal process by a current MediSystem Pharmacy employee.

At MediSystem Pharmacy, we value your expertise and offer a platform for you to engage in impactful work within a supportive environment that fosters development and advancement. Whether you are starting your career or seeking a new opportunity, MediSystem Pharmacy is dedicated to transforming your potential into recognized and rewarded performance. We provide competitive compensation, comprehensive benefits, and a balanced work-life experience.

Importance of this Role:

The Customer Service Representative plays a crucial role in our operations, serving as the primary contact for customer inquiries.

About Us:

MediSystem Pharmacy, a subsidiary of Shoppers Drug Mart, is a well-established specialty pharmacy that delivers pharmaceutical dispensing and clinical consulting services to long-term care facilities throughout Canada. Our commitment lies in enhancing the health, wellness, and safety of the residents we serve through innovative technologies, ongoing education, advanced clinical services, and efficient medication delivery.

Our CORE values reflect our dedication to all Canadians, emphasizing CARE, OWNERSHIP, RESPECT, and EXCELLENCE in our service delivery.

Role Overview:

The Customer Service Representative will be the initial point of contact for customer inquiries, responsible for delivering exceptional service to both external and internal clients. This role is vital in ensuring that the specific needs of patients, healthcare professionals, and program requirements are met. The CSR is expected to consistently embody the MediSystem vision of providing outstanding experiences through superior service.

Key Responsibilities:
  • Deliver quality support across various areas, including orders, billing, logistics, troubleshooting, and administrative tasks.
  • Act as an internal advocate for customers, facilitating communication between Operations and other departments.
  • Address product or service issues by clarifying customer inquiries, identifying the root cause, and determining effective solutions.
  • Efficiently gather customer information and escalate issues to the Customer Service Lead when necessary.
  • Maintain open communication with team members, peers, and management to enhance learning and problem-solving.
  • Update customer records in the internal database as required.
  • Exhibit professionalism and build positive relationships with clients during every interaction.
  • Provide support to colleagues as needed.
  • Utilize automated systems to assess customer situations effectively.
  • Engage in special projects and take on additional responsibilities as assigned.

This position requires flexibility to work various shifts, including evenings, weekends, and holidays.

Qualifications:
  • Experience in retail, customer service, or call center environments.
  • Strong attention to detail and excellent interpersonal and communication skills.
  • Self-driven and results-oriented.
  • Proven decision-making abilities.
  • Strong work ethic and a collaborative mindset.
  • Ability to multitask and thrive in a fast-paced setting.
  • Proficiency in MS Office applications (e.g., Word, Excel).
  • Previous experience in a pharmacy setting is advantageous.
Employment Type:

Full-time

Type of Role:

Regular

MediSystem Pharmacy recognizes the diversity of Canada as a source of strength and pride. We prioritize reflecting this diversity in our workforce and organizational culture. Accommodations are available for applicants with disabilities during the recruitment process and upon hiring.

We uphold compliance with laws as part of our commitment to ethical conduct, ensuring we meet the expectations of our customers and stakeholders.

Note: If you have Employee Self Service (ESS) access, please apply through the designated application process.

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