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Customer Service Representative
2 months ago
Crew Chief Conversions Ltd. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Develop Communication Strategies: Create effective communication plans to address customer inquiries and concerns.
- Answer Written and Oral Inquiries: Respond to customer inquiries via phone, email, or in-person, providing accurate and timely information.
- Provide Information and Support: Assist customers with their queries, resolve issues, and provide solutions to their problems.
- Arrange for Billing and Refunds: Process customer payments, arrange for refunds, and ensure accurate billing.
- Explain Services and Procedures: Clearly explain our services, procedures, and policies to customers, addressing any concerns or questions they may have.
- Order Office Supplies and Maintain Inventory: Manage office supplies and maintain inventory levels to ensure efficient operations.
- Receive and Log Complaints: Record and address customer complaints in a timely and professional manner.
- Receive Payments: Process customer payments and maintain accurate records.
- Sell Merchandise: Sell products or services to customers, ensuring a positive sales experience.
- Explain Risks and Benefits: Clearly explain the risks and benefits associated with our services to customers.
- Education: Secondary (high) school graduation certificate.
- Experience: 1 to less than 7 months of experience in a customer-facing role.
- Language: Fluency in English.
- Work Hours: 40 hours per week.
