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Customer Service Representative Supervisor

2 months ago

Mississauga, Ontario, Canada Newrest Servair Toronto Corporation Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Newrest Servair Toronto Corporation. As a key member of our customer service team, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities
  • Team Leadership: Lead and manage a team of customer service representatives, providing guidance, coaching, and feedback to ensure excellent customer service delivery.
  • Customer Service: Provide exceptional customer service to internal and external customers, resolving issues and concerns in a timely and professional manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Training and Development: Develop and deliver training programs to enhance the skills and knowledge of customer service representatives.
  • Performance Management: Conduct regular performance reviews and provide feedback to customer service representatives to ensure they are meeting performance expectations.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a customer service or supervisory role.
  • Skills: Excellent communication and interpersonal skills, ability to lead and motivate a team, and strong problem-solving and analytical skills.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: A collaborative and dynamic work environment.