Service Operations Advisor

3 weeks ago


Nova Scotia, Canada Manpower Services Canada Limit Full time
Position Overview

Join our team at Manpower Services Canada Limit as a Service Consultant. This role is pivotal in ensuring our clients receive exceptional service and support.

Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 to 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years
Work Environment

The position is set within a dynamic atmosphere involving heavy equipment and is primarily focused on the transportation sector, specifically within a trucking company.

Key Responsibilities
  • Serve as the representative for the organization.
  • Provide guidance to clients regarding marketing and sales strategies.
  • Respond to both written and verbal inquiries.
  • Address and resolve customer complaints and concerns.
  • Offer information and assistance to customers.
  • Facilitate billing processes for services rendered.
  • Manage refunds and credits efficiently.
  • Clarify the types and costs of services available.
  • Issue receipts and maintain accurate documentation.
  • Keep detailed records and statistics.
  • Gather and analyze relevant information to enhance client feedback and service delivery.
  • Perform general administrative tasks.
  • Log and manage complaints effectively.
  • Process payments accurately.
  • Engage in merchandise sales.
Supervision

Oversee mechanical repair personnel within the motor vehicle manufacturing sector.

Product Knowledge

Focus on products related to trucks.

Technical Skills

Proficiency in the following software is required:

  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • Spreadsheet applications
  • Email communication
  • WordPress
Safety and Security

A criminal record check is mandatory for this position.

Work Conditions
  • Attention to detail is crucial.
  • Ability to meet tight deadlines.
  • Work effectively under pressure.
  • Demonstrate hand-eye coordination.
  • Handle repetitive tasks.
  • Stand for extended periods.
Health Benefits
  • Comprehensive dental plan.
  • Disability benefits available.
  • Health care plan included.
  • Coverage for paramedical services.
  • Vision care benefits offered.
Financial Benefits
  • Group insurance benefits provided.
  • Pension plan available.
Additional Benefits
  • Various other benefits.
  • Opportunities for team building.
  • Parking facilities available.

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