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Head of Agricultural Product Support

3 months ago

Regina, Saskatchewan, Canada Brandt Group of Companies Full time

The Head of Agricultural Product Support is responsible for providing strategic leadership and oversight for the parts and service operations within Brandt's agricultural sector. This role is crucial for ensuring the financial success of the parts and service divisions across various locations. The position involves crafting a comprehensive business strategy and enhancing the support capabilities of the team. The agricultural portfolio is vital to Brandt, and this role encompasses the management of the agricultural business across branches, ensuring effective collaboration with suppliers.


Key Responsibilities:

  1. Formulate and implement a strategic business plan for the agricultural product support division, ensuring that parts and service operations stand out to customers while driving profitability.
  2. Design and oversee training programs for technical and management staff across branches.
  3. Establish and maintain warranty policies, collaborating with original equipment manufacturers on system management and conflict resolution.
  4. Analyze market trends and spearhead the introduction of new products.
  5. Support the identification of new suppliers and the negotiation of contracts.
  6. Manage product improvement processes and ensure timely follow-up with branches.
  7. Collaborate with suppliers and branches to address and resolve product support challenges.
  8. Develop agricultural strategies and assist branches in enhancing parts and service support to boost customer satisfaction.
  9. Act as a liaison with manufacturers and suppliers on technical issues, ensuring product concerns are communicated effectively.