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Director, Experience Design Lead
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Director, Experience Design Lead
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Director, Experience Design Lead
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Toronto, Ontario, Canada Manulife Full timeJob Title: Director, Experience DesignManulife Investment Management is seeking a highly skilled Director, Experience Design to join our team. As a key member of our leadership team, you will be responsible for leading a global team of designers and experience strategists to deliver best-in-class solutions.About the RoleWe are looking for a seasoned...
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Director, Experience Design Lead
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Toronto, Ontario, Canada Manulife Full timeJob Title: Director, Experience DesignManulife Investment Management is seeking a highly skilled Director, Experience Design to join our team. As a key member of our leadership team, you will be responsible for leading a global team of designers and experience strategists to deliver best-in-class solutions.About the RoleWe are looking for a seasoned...
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Director, Experience Design Lead
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Director, Experience Design Lead
4 weeks ago
Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking an experienced Director, Experience Design to lead our global design team and drive the development of innovative customer experiences. As a key member of our leadership team, you will be responsible for shaping the strategic direction of our design practice and ensuring that our products and services meet the highest standards...
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Director, Experience Design Lead
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Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking an experienced Director, Experience Design to lead our global design team and drive the development of innovative customer experiences. As a key member of our leadership team, you will be responsible for shaping the strategic direction of our design practice and ensuring that our products and services meet the highest standards...
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Director, Experience Design Lead
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Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full timeAbout the RoleWe are seeking an experienced Director, Experience Design to lead our global design team and drive the development of innovative customer experiences. As a key member of our leadership team, you will be responsible for shaping the strategic direction of our design practice and ensuring that our products and services meet the highest standards...
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Director, Experience Design Lead
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Director, Experience Design Lead
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Director, Experience Design Lead
4 weeks ago
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Director, Experience Design Lead
1 month ago
Manulife Investment Management is seeking a highly skilled Director, Experience Design to join our team. As a key member of our organization, you will play a critical role in shaping the future of our company and driving business results through innovative design solutions.
About the RoleWe are looking for a seasoned experience design leader who can champion a human-centric approach throughout our organization. You will lead a team of designers, strategists, and researchers to ensure seamless and delightful end-to-end experiences across products and services, delivering on our CX strategy and business objectives.
Responsibilities- Define and drive the overall design strategy, vision, and journeys, ensuring alignment with business objectives and customer needs.
- Lead interviews, co-creation workshops with business partners, and develop critical design artifacts to document, communicate, and monitor the experience over time.
- Collaborate with marketing, product, technology, and other team members to translate business requirements and user insights into innovative design solutions that delight our customers and drive business results.
- Leverage and maintain design systems, tools, and guidelines to promote consistency, efficiency, and scalability.
- Stay informed about industry trends, emerging technologies in digital experience design, and leverage this knowledge to drive continuous innovation and improvement.
- A degree in design, business, or a related field, or equivalent work experience.
- Deep experience with user-centered research, design methods, and techniques (Human-Centered Design).
- Experience delivering successful digital products and services in a financial services or similar industry.
- Outstanding skills in research, analysis, communication, and facilitation.
- Experience leading a team of seasoned professionals in an agile environment; excel in iteration, collaboration, and adaptability.
- Ability to lead and prioritize multiple work streams in a time-sensitive environment.
- Proficiency with user research, particularly with a lean approach.
- Experience working and designing across channels in a complex industry.
- Experience working with technical partners to understand constraints and enablers.
- Proficient in Figma, Mural, usertesting.com, and/or other design, research, and collaborative tools.
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
