Director, Experience Design Lead

4 weeks ago

Toronto, Ontario, Canada Manulife Full time
Job Title: Director, Experience Design

Manulife Investment Management is seeking a highly skilled Director, Experience Design to join our team. As a key member of our leadership team, you will be responsible for leading a global team of designers and experience strategists to deliver best-in-class solutions.

About the Role

We are looking for a seasoned experience design leader who can champion a human-centric approach throughout the organization. You will be responsible for defining and driving the overall design strategy, vision, and journeys, ensuring alignment with business objectives and customer needs.

Key Responsibilities
  • Lead a team of designers, strategists, and researchers to ensure a seamless and delightful end-to-end experience across products and services.
  • Define and drive the overall design strategy, vision, and journeys, ensuring alignment with business objectives and customer needs.
  • Champion a human-centric approach throughout the organization, advocating for the importance of empathy, research, and testing in the design process.
  • Collaborate with marketing, product, technology, and other team members to translate business requirements and user insights into innovative design solutions.
  • Oversee the end-to-end design process, from concept development and prototyping to implementation and iteration, ensuring high-quality deliverables that meet usability, accessibility, and performance standards.
Requirements
  • Deep experience with user-centered research, design methods, and techniques (Human-Centered Design).
  • Experience delivering successful digital products and services in a financial services or similar industry.
  • Outstanding skills in research, analysis, communication, and facilitation.
  • Experience leading a team of seasoned professionals in an agile environment.
  • Ability to lead and prioritize multiple work streams in a time-sensitive environment.
What We Offer
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

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