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Director, Experience Design Lead

1 month ago

Toronto, Ontario, Canada Manulife Full time
Job Title: Director, Experience Design

Manulife Investment Management is seeking a highly skilled Director, Experience Design to join our team. As a key member of our Experience Design team, you will be responsible for leading the development of human-centered design solutions that drive business results and improve customer experiences.

About the Role

This is a critical role that requires a strong understanding of human-centered design principles, experience design strategy, and leadership skills. You will work closely with cross-functional teams to develop and implement design solutions that meet business objectives and customer needs.

Key Responsibilities
  • Lead the development of human-centered design solutions that drive business results and improve customer experiences.
  • Collaborate with cross-functional teams to develop and implement design solutions that meet business objectives and customer needs.
  • Develop and maintain design systems, tools, and guidelines to promote consistency, efficiency, and scalability.
  • Stay informed about industry trends, emerging technologies, and leverage this knowledge to drive continuous innovation and improvement.
  • Lead interviews, co-creation workshops, and develop critical design artefacts to document, communicate, and monitor the experience over time.
Requirements
  • Deep experience with user-centered research, design methods, and techniques (Human-Centered Design).
  • Experience delivering successful digital products and services in a financial services or similar industry.
  • Outstanding skills in research, analysis, communication, and facilitation.
  • Experience leading a team of seasoned professionals in an agile environment.
  • Ability to lead and prioritize multiple work streams in a time-sensitive environment.
  • Proficiency with user research, particularly with a lean approach.
  • Experience working and designing across channels in a complex industry.
  • Experience working with technical partners to understand constraints and enablers.
  • Proficient in Figma, Mural, usertesting.com, and/or other design, research, and collaborative tools.
What We Offer
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.