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Bilingual Customer Lifecycle Project Manager
2 months ago
We are seeking a highly skilled Bilingual Customer Lifecycle Project Manager to join our team at Grainger. As a key member of our sales team, you will be responsible for managing sales opportunities and compliance throughout the lifecycle of a contract.
Key Responsibilities- Lead the contract deal formation process by engaging with sellers at the start of an opportunity for the organization.
- Facilitate detailed deal analysis to determine operational and financial viability of solutions developed through the opportunity assessment phase.
- Engage appropriate functional resources and coordinate all proposal development, market basket pricing, and contractual documentation required to support sales efforts.
- Project manage each deal to ensure customer deadlines are met.
- Conduct win/loss review of each opportunity for process improvements.
- Maintain records of opportunities, success factors, loss factors, and historical barriers.
- Provide insight and guidance in determining the financial and operational viability of an opportunity based on a deep understanding of enterprise business services, capabilities, processes, and industry-specific knowledge and experience.
- Monitor customer compliance against original commitments and interface with sellers regarding shortfalls on performance and opportunities for improved revenues and profit.
- Assess actual customer activity and suggest deal revisions to bring acceptable returns.
- Train new sellers on the contract deal formation processes and compliance assessment, methodologies, procedures, and the measurements available to evaluate their performance.
- Provide status reports that document management information and important learnings for aligned leadership teams.
- Conduct knowledge transfer with the Customer Enablement Team after notification of winning bid.
- Serve as a trusted advisor to sales team by providing alternative solutions to barriers that allow the seller to manage customer expectations.
- Partner with multiple centers of excellence (Finance, Legal, Pricing, Sales).
- College degree (B.A./B.S.), or 4 years of equivalent business experience.
- Field(s) of Study: Sales, Marketing, Communications, Finance, Operations Management.
- Must be fluently bilingual in both English and French, written and spoken.
- Must have and demonstrate the following competencies: Prior success in making quick accurate decisions with limited information, facilitation skills, prior success in negotiation, knowledge of industry, product categories, legal terms and conditions, the ability to travel to interface with internal customer team, proficiency in Excel, and strong working knowledge of PowerBI, Smartsheets.
We offer a comprehensive benefits package that includes medical, dental, vision, and prescription drug coverage, paid time off (PTO), and up to 12 company holidays per year, life insurance coverage, including spousal and dependent life insurance, employee family assistance program, registered retirement savings plan, and defined contribution pension plan, educational and professional membership fee assistance program, employee discounts, team member perks, and more.
We are proud to be an equal opportunity workplace and encourage all qualified applicants to apply. Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.
