Emergency Response Coordinator

3 days ago

Lethbridge, Alberta, Canada City of Lethbridge Full time

About the Role

The City of Lethbridge, Public Safety Communications Centre (PSCC), is seeking a highly skilled and dedicated individual to fill the non-permanent (casual) Emergency Communications Specialist position.

This temporary, casual role offers an excellent opportunity for results-oriented team members who demonstrate professionalism and are committed to providing exemplary public service in emergency response situations.

Key Responsibilities

  • Process and dispatch emergency and non-emergency Police and Fire calls as an Emergency Communications Specialist for Lethbridge 9-1-1.
  • Provide assistance and instruction to callers using established procedures, practices, and protocols.
  • Utilize a Computer Aided Dispatch System, other computer programs, answer, and monitor incoming and outgoing radio transmissions.
  • Perform general support duties related to the 24-hour operations of a Public Safety Communications Centre.

Requirements

  • A high school diploma or equivalent.
  • Excellent typing skills, with a minimum of 40 words per minute (wpm).
  • A working knowledge of Hexagon CAD systems and IAED Protocol Software is an asset.
  • Prior certification with the International Academy of Emergency Dispatch in any discipline is preferred.
  • Ability to possess excellent customer service and communication skills, react calmly and decisively, and prioritize and multitask while handling emergency events.
  • Candidates must possess current Standard First Aid & CPR qualifications or a higher equivalent prior to commencement of employment.

Additional Considerations

  • Applicants must consent to and pass a police security clearance, which includes a personal disclosure form, criminal and police records check, reference checks, and truth verification through polygraph examination.
  • Applicants must be at least one year clear of any detected or undetected criminal activity, including the use of illegal drugs.
  • Applicants will be required to complete industry-related aptitude, hearing, and typing tests, as well as a psychological assessment and interview.

Estimated Salary: $33.92 per hour

$69,363.84 per annum, based on 2080 hours worked per year.

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