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Diesel Engine Service Specialist
2 months ago
POSITION SUMMARY
We are seeking a skilled Diesel Engine Service Specialist to enhance our operations.
In this position, you will contribute significantly in the following areas:
· Execute repairs on engine systems within a service environment
· Conduct maintenance and repairs using diagnostic equipment
· Keep comprehensive records of serviced machinery
· Comply with Cummins Health, Safety & Environmental regulations
· Engage in continuous training and certifications on both new and existing Cummins technologies
· Maintain personal tools in good working condition
REQUIRED QUALIFICATIONS
(Entry Level):
· Focused on maintenance or basic repairs and diagnostics
· Requires direct oversight and assessment of work quality
(Intermediate Level):
· Capable of performing complex internal engine repairs
· Executes engine overhauls with minimal supervision
(Advanced Level):
· Proficient in troubleshooting with little to no assistance from diagnostic tools
· Handles larger, more intricate engine rebuilds
· Guides junior technicians, providing technical support and documentation
COMPENSATION AND BENEFITS
Salary is based on experience, with additional benefits that may vary by location, including options such as a Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a comprehensive range of personal and professional benefits.
At Cummins, we uphold the principles of diversity and employment equity as outlined in the Employment Equity Act, striving to ensure our workforce mirrors the diverse nature of society.
Our policy guarantees equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or any other status protected by law.
The selected candidate will undergo our Pre-Employment Background Screening process, which includes a Criminal Background Check.
SKILLS AND COMPETENCIES
Effective Communication - Develops and delivers multi-channel communications that clearly address the unique needs of various audiences.
Complexity Management - Analyzes complex, high-volume, and sometimes conflicting information to effectively resolve issues.
Customer Orientation - Cultivates strong customer relationships and provides customer-focused solutions.
Talent Development - Fosters the growth of individuals to meet both their career aspirations and the organization’s objectives.
Self-Improvement - Proactively seeks new opportunities for growth and challenges through both formal and informal development avenues.
Service Documentation - Accurately creates and verifies customer, equipment, and technical information; captures specific data using required service tools; adheres to procedures and documents necessary information in the service management system to maintain an accurate record of work performed.
Technical Escalation - Gathers product technical issue information and utilizes available resources, including data management tools; escalates issues to higher levels of expertise, balancing timely customer response with investigation efforts; documents all troubleshooting steps in the appropriate database to ensure seamless transitions and accurate responses to ticket resolutions.
Diagnostics Application - Converts customer complaints into a troubleshooting plan; follows guided workflows, procedures, and specialized equipment to diagnose and isolate failed components for successful repairs; validates repairs by replicating complaints to ensure resolution; documents troubleshooting results in business systems for payment and historical tracking.
Electronic Service Tool Application - Identifies the necessary hardware and software tools for service events; employs the appropriate electronic toolset to maintain products or diagnose and troubleshoot issues; interprets electronic tool results or recommendations to determine subsequent steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, utilizing required tools within standard repair times to ensure quality; disassembles and reassembles engines or power generators in accordance with guidelines, ensuring a clean and organized workspace; inspects and replaces parts and components following reuse guidelines to minimize customer ownership costs; conducts progressive damage checks according to guidelines to restore to pre-failure conditions.
Engine Systems Interactions - Analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and accurately diagnose and repair.
Health and Safety Fundamentals - Promotes and exemplifies proactive health and safety behaviors by identifying, reporting, and participating in initiatives to enhance health and safety, contributing to an injury-free workplace.
EDUCATION AND EXPERIENCE
Preferred: Apprentice Trained Engine Technician
Vocational diploma from a relevant technical institution
Valid local driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
EXPERIENCE
Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
Mine site experience is considered an asset.
This position will adhere to all terms and conditions outlined in the IUOE CBA. Shift schedule: 5X2 or 4X3, Monday through Friday. Evening and weekend opportunities may be available.
Required: drivers abstract, motor vehicle history report, and Journeyperson Certificate.
