Team Leader, Employment Preparation Specialist

1 week ago

London, Ontario, Canada Pillar Nonprofit Network Full time
Job Title: Team Leader, Employment Preparation

We are seeking a highly motivated and experienced Team Leader to join our Employment Preparation team at Pillar Nonprofit Network. As a Team Leader, you will play a key role in motivating, supporting, and supervising the Employment Preparation team to ensure all job seekers are independent, job-ready, and prepared to market their skills, experience, and qualifications to Canadian employers.

About the Role

  • Coordinate, plan, and schedule the delivery of all workshops and other Employment Preparation Team client services and activities.
  • Lead the team to meet monthly results, targets, and key performance indicators as set out by the organization.
  • Initiate and manage team building activities to maintain a high team morale.
  • Lead regular team meetings, monitor team tasks, and case management portfolios.
  • Supervise team activities and schedule workflow of the Employment Preparation Team.
  • Coach, mentor, support, and train the Employment Preparation Team.
  • Provide feedback and troubleshoot issues escalated by the team to achieve organizational goals.
  • Create quarterly and monthly reports on workshops and trends to monitor and measure success in client completion of program offerings and the success rate of clients.
  • Lead the team in best practices in entering data and case notes in Client Tracker for all employment preparation activities.
  • Ensure that the Employment Preparation team is meeting the administrative obligations of the funders and funder reporting requirements.
  • Effectively and strategically delegate tasks to team members and ensure they are completed by the required deadlines.
  • Resolve interpersonal conflicts within the Employment Preparation team and with clients.
  • Monitor the case files of Employment Advisors to ensure the integrity of data collection and that the correct processes are implemented in the collection of data.
  • Maintain industry knowledge on best practices and identify training opportunities for the team.
  • Assist in the hiring and training of new employees for the Employment Preparation Team.
  • Conduct performance growth reviews for team members twice annually.
  • Track and approve time away from work for the Employment Preparation team.
  • Maintain an understanding of the team dynamic and team member capabilities.
  • Oversee and approve submissions for client financial reimbursement.
  • Complete monthly funding reports as requested by the Manager, Client Services.
  • Conduct semi-annual privacy audits on files and staff practices (onsite and remote) and assure all requirements are met.
  • Provide support to the Management Team on identifying service delivery gaps and alternative sources of funding.
  • Actively participate in third-party evaluation of client services.

Key Responsibilities

  • Review and contribute to client employment preparation documents, including resumes, cover letters, and labour market research.
  • Assist in the examination of service offerings of Pillar Nonprofit Network to ensure they are up to date with current trends and needs for clients.
  • Lead coordination of employment preparation activities through work plans, process mapping, update procedural documents, and development of new procedures.
  • Track client progress along the completion of registered programs and move them along to the next phase.
  • Respond to clients face-to-face, through email, video conferencing, and over the phone.
  • Conduct client needs assessments of employment preparation supports and activities and engage accordingly.
  • Contribute to organizational outreach efforts to community members through word of mouth, meetings, social media, and presentations.
  • Develop, amend, and deliver up-to-date curriculum and workshops within the community.
  • Understand the needs of clients and make reasonable accommodations as required.
  • Communicate and follow all Pillar Nonprofit Network policies and procedures.
  • Maintain confidentiality while handling client information.
  • Maintain up-to-date knowledge of all services and programs offered by Pillar Nonprofit Network and effectively communicate and promote them to clients and potential clients.
  • Intentionally and strategically collaborate across Pillar Nonprofit Network programs to support the achievement of the Pillar Nonprofit Network mission and goals.
  • Special projects and other duties as assigned.

Why Join Us?

  • We offer a collaborative and dynamic work environment.
  • We provide opportunities for professional growth and development.
  • We offer a competitive salary range of $50,000 - $58,500 per year.
  • We provide generous paid sick time and vacation time.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your resume and a one-page cover letter detailing how your skills match our requirements by [insert deadline].

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