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Application Support Lead

1 month ago

Old Toronto, Ontario, Canada Bond Brand Loyalty Inc. Full time
Job Title: Application Support Lead

Bond Brand Loyalty Inc. is seeking a highly skilled Application Support Lead to join our team. As an Application Support Lead, you will be responsible for providing leadership to various team members, participating in working sessions, and providing level 2 and level 3 support to existing business solutions.

Key Responsibilities:
  • Provide leadership to team members by directing their activities per the project work plan
  • Participate in and often lead working sessions to prioritize requests and understand requirements
  • Work independently or in a team to troubleshoot technical issues and suggest improvements to the applications
  • Provide level 2 and level 3 support to existing business solutions
  • Investigate and troubleshoot technical issues and suggest improvements to the applications
  • Debug Python, Data Warehouse scripts, ASP.Net/C# code, and SQL stored procedures to identify root cause and potential solutions
  • Provide mentoring and support to junior staff members
  • Assist in automating and identifying gaps in application monitoring processes
  • Research and learn new tools to improve operational solutions
  • Work as part of a team with Digital Development, Infrastructure, Client Services, and other teams
  • Adhere to strict internal technical standards and policies designed to achieve high levels of quality and security for all operations
  • Perform necessary on-call duties on a rotation schedule
Requirements:
  • A minimum of 3 years experience diagnosing, isolating, and debugging software problems in multi-tier Web and Windows based applications
  • A minimum of 3 years experience utilizing Visual Studio, ASP.Net, C#, Microsoft SQL Server
  • 2+ years of experience designing and supporting Azure environments, including IaaS and PaaS
  • Microsoft Azure Certification is good to have. Minimum requirements would be AZ900 and AZ400
  • Solid understanding of current and emerging Azure services, tools, and offerings
  • Solid understanding of the Azure service implementation, interconnecting, best practices, and patterns
  • Experience designing and supporting enterprise core services as well as cloud deployments of these services
  • Experience supporting ETL processes to manage and transform data via flat batch files, XML files, and SSIS packages
  • Ability to change gears and jump on the next priority item
  • Ability to develop complex queries, debug stored procedures, and troubleshoot SQL Jobs
  • Ability to identify application problems resulting from infrastructure issues in a Windows Server environment, including problems relating to IIS, Load Balancing, certificates, and connectivity
  • Excellent analytical, problem-solving, and troubleshooting skills
  • Excellent communication skills (oral, written, and interpersonal)
  • Proven ability and success in managing multiple activities of varying complexity while under tight time constraints
  • Proven ability and success in working and collaborating in large multi-disciplinary teams
  • A post-secondary education in Computer Science or equivalent

Bond Brand Loyalty Inc. is a diverse organization committed to building and fostering an environment where our employees feel included, valued, and heard. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

Please connect with our People & Values team should you require any accommodation.