Application Support Specialist

3 weeks ago

Old Toronto, Ontario, Canada https:www.pcrecruiter.netsitemap Full time
Job Title: Application Support Consultant

Our client, a leading provider of enterprise private cloud software, is seeking an exceptional Application Support Consultant to join their Support organization. As a Support Consultant, you will play a critical role in ensuring a high level of customer satisfaction by providing excellence in technical support to partners and Fortune 100 clients for all our client's solutions.

Key Responsibilities:
  • Troubleshoot, analyze, and resolve complex technical issues in highly integrated and customized client production environments.
  • Collaborate closely with Professional Services and Product Managers to serve as customer advocates and ensure seamless support experiences.
  • Develop, test, and deploy software patches to resolve issues and improve system performance.
  • Deliver issue status reports and action plans to customers, adhering to customer service level agreements.
  • Manage customer issues in Defect Management and Issue/Case Management Systems.
Requirements:
  • Technical diploma with 2-5 years of software development experience, including co-operative work terms and internships.
  • Understanding of web services technologies, such as WSDL/XSD and SOAP.
  • Familiarity with scripting languages, such as VBScript, JavaScript, and Scheme.
  • Knowledge of relational database technologies, such as Microsoft SQL Server, Oracle, and DB2.
  • Availability to work overnight on-call rotation.
  • Experience working in a flexible and collaborative team environment.
  • Familiarity with Financial Services organizations, such as Wealth Management, Life Insurance, P&C Insurance, Investment Banking, and Retail Banking is an asset.

As a Support Consultant, you will work directly with customers, travel (mainly within Canada and to the US), and work at customer sites. If you are a technically skilled individual with customer-facing experience, we encourage you to apply for this exciting opportunity.

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