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Manager of Application and Development Support
1 month ago
Job Summary
Fidelity Canada is seeking a highly skilled and experienced Manager of Application and Development Support to join our team. As a key member of our organization, you will be responsible for leading a team of technical support specialists and ensuring the highest level of customer service to our clients and vendors.
Key Responsibilities
- Liaise with technology application support staff to provide development application support for Fidelity Canada
- Maintain technology support for clients across multiple Fidelity groups and external vendors
- Participate in strategic planning of IT projects with companywide and/or department-wide impact
- Provide technical information and support for audit inquiries, working with other FCC technical partners to complete audit deliverables and improve policies and procedures
- Ensure timely and appropriate handling of client and user requests, and assist with senior management escalation as needed
- Interact with clients, vendors, FCC employees, and other Fidelity firm-wide partners
- Coordinate with off-shore development application support teams
- Create best practices and standard operating procedures for development support
- Proactively review internal process gaps and client-specific issues/problems, and look for innovative solutions
Requirements
- College degree or equivalent work experience
- 5+ years of progressive experience in software engineering or development application support roles within the financial services industry
- 5+ years of experience in managerial roles
Preferred Qualifications
- Experience in correspondent clearing business or the Canadian financial industry
- Familiarity with Broadridge Dataphile, RPM, BPS, or SIS
- Java, Appian, or BPM tools experience is considered an asset
About Fidelity Canada
Fidelity Canada is a leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.
Why Work at Fidelity Canada?
We are proud to be recipients of various awards and designations, including Canada's Top 100 Employers, Greater Toronto's Top Employers, and Great Place To Work Certified. We are committed to fostering a diverse and inclusive workplace and welcome applications from people with disabilities.
