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HR Operations Specialist
2 months ago
GSK is a global biopharma company with a mission to unite science, technology, and talent to get ahead of disease together. We aim to positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns.
Key Responsibilities- Provide HR administrative services, including preparation of HR documents, in compliance with all legal rules and collective agreements in Germany.
- Become the HR Tier1 Team's Subject Matter Expert for given HR Processes & Activities and provide guidance on processing transactions correctly in Workday and other HR systems.
- Maintain HR Data and Transactions in applicable HR Systems.
- Be the first point of contact for queries coming from managers and employees via cases (ServiceNow).
- Support Line Managers, employees, and peers with complex transactional HR matters, providing operational and tactical HR support with a focus on Workday navigation, HR advisory, and procedure coaching.
- Cooperate with various stakeholders and work in project-based frameworks.
- Take an active part in knowledge transfer, optimization, and/or redesigning processes reflecting GSK strategy and values.
- Work in a highly data-sensitive environment, responsible for protecting Data Privacy at all times and adhering to confidentiality requirements to promote zero breach of compliance policies.
- Ensure Data accuracy and conduct Quality Controls & Audits for data traveling into our Payroll System.
- Work closely with internal colleagues to ensure high accuracy of resolutions and customer satisfaction.
- Take accountability for ensuring all relevant Knowledge Articles, including indicated Service Operating Model, are fit for purpose and governed according to accepted global & local standards.
- Collaborate closely with and learn from our in-market Team Members who are an integral part of our Team to keep knowledge on processes up to date and align on high customer service standards.
- Cooperate closely with our local HR Business Partners and external vendors to share knowledge on processes and anticipate the need for improvement.
- Employ case management systems effectively to ensure efficient case delivery and act as the central contact for the GSK employee or manager, ensuring they are kept up to date with regular updates and follow-up for closure.
- Fluent German and English language skills.
- Interest in starting and developing a career in HR.
- Problem-solving skills.
- Good analytical skills.
- Strong knowledge and practice in using MS Office applications.
- Team spirit, reliability, commitment, and flexibility.
- Accountability and very good organizational skills.
GSK is an Equal Opportunity/Affirmative Action Employer. We are committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.
We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team to further discuss this today.
