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Customer Service Representative
2 months ago
FortNine is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through phone and email inquiries.
Key Responsibilities:
- Resolve customer issues related to order processing, cancellations, modifications, and shipping/billing inquiries.
- Assess cases independently and take initiative to resolve issues efficiently.
- Navigate multiple computer applications with speed and precision.
- Learn and utilize knowledge of our different departments to best support customers.
Requirements:
- Minimum one year experience in e-commerce or customer service environment.
- Bilingualism in English and French with excellent communication skills.
- Solid computer skills and experience with online research.
- No powersports knowledge required; we provide training.
- Strong drive for progression and ability to learn.
- Locally based in Montreal, QC, with ability to commute to offices when required.
What We Offer:
- Competitive starting salary of $18/hour, increasing to $20.75/hour after training.
- Bonus for completing training.
- Health insurance, including medical, dental, vision, and life.
- Free unlimited healthy snacks and drinks.
- Clean and newly built office environment with ergonomic workstations.
- Work-from-home allocation for remote opportunities.
- A team of energetic, respectful, and friendly coworkers.
About FortNine:
FortNine is one of North America's fastest growing e-commerce stores in the Powersports industry. We aim to provide our customers with the best powersports merchandise while providing an elite customer experience.
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