Senior Claims Director

4 weeks ago


Montreal, Quebec, Canada Optimum General Inc. Full time
Optimum General Inc. / Montreal / Permanent / Full time

This position is responsible for overseeing the claims operations by defining the claims handling philosophy, setting policies, standards, procedures, and reserving guidelines, and monitoring adherence. The individual will also be responsible for providing authorities, support, and coaching to the branches.

Key Responsibilities
  1. Develop and update claims policies, standards, procedures, and reserving guidelines, and ensure adherence.
  2. Ensure that claims policies and practices align with the market and company vision and objectives.
  3. Provide support to branch management to ensure the technical competencies of local claims management.
  4. Conduct audits to verify compliance with policies, procedures, and guidelines.
  5. Provide support to branch management and staff in the implementation of policies, procedures, and guidelines.
  6. Approve claim settlements exceeding branch authority.
  7. Liaise with the Head Office's Senior Management with periodic and ad hoc reports.
  8. Active participant of the Internal Management Committee.
Requirements
  1. Post Secondary Education.
  2. Minimum 15 years of direct claims handling experience.
  3. Five years leading a team.
  4. CIP or FCIP designation.
  5. Working knowledge of Ontario Auto and SABS.
  6. Working knowledge of property and casualty claims.
  7. Solid analytical skills with ability to question assumptions.
  8. A curious mind.
  9. Strong communication, management, and interpersonal skills.
  10. Ability to think and act strategically and to implement changes.
  11. Solutions-oriented.
  12. Strong project management and negotiation skills.
  13. Demonstrated leadership; executive presence.


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