Claims Director

3 weeks ago


Montreal, Quebec, Canada Groupe Optimum Inc. Full time
Job Title: Vice President, Claims

About the Role:

This is a senior leadership position responsible for directing the claims operations of Groupe Optimum Inc. The successful candidate will define claims handling philosophy, set policies, standards, procedures, and reserving guidelines, and monitor adherence. The person will also provide authorities, support, and coaching to the branches.

Key Responsibilities:
  • Develop and update claims policies, standards, procedures, and reserving guidelines and monitor adherence.
  • Ensure that claims policies and practices take into consideration the market and the company vision and objectives.
  • Provide support to branch management to ensure the technical competencies of local claims management.
  • Conduct audits to verify compliance with policies, procedures, and guidelines.
  • Provide support to branch management and staff in the implementation of policies, procedures, and guidelines.
  • Direct handle/examine select major claims.
  • Approve claim settlements exceeding branch authority.
  • Liaise with the Head Office's Senior Management with periodic and ad hoc reports.
  • Active participant of the Internal Management Committee.
Requirements:
  • Post Secondary Education.
  • Minimum 15 years of direct claims handling experience.
  • Five years leading a team.
  • CIP or FCIP designation.
  • Working knowledge of Ontario Auto and SABS.
  • Working knowledge of property and casualty claims.
Qualities/Aptitudes:
  • Solid analytical skills with ability to question assumptions.
  • A curious mind.
  • Attention to detail.
  • Strong communication, management, and interpersonal skills.
  • Ability to think and act strategically and to implement changes.
  • Solutions-oriented.
  • Strong project management and negotiation skills.
  • Demonstrated leadership; executive presence.
  • Strong verbal and written skills.


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