Department Manager
2 weeks ago
As a Department Manager at H&M, you will play a critical role in driving sales and profit growth in your assigned department. You will be responsible for leading a team of sales advisors and visual merchandisers to deliver exceptional customer service and achieve sales targets.
Key Responsibilities- Sales and Profit:
- Analyze and follow up on sales and profit key performance indicators (KPIs) for the department, working closely with visual merchandisers to maximize selling opportunities.
- Develop and implement strategies to drive sales growth, including optimizing store operations, visual merchandising, and customer engagement.
- Collaborate with the store management team to ensure effective scheduling, resource allocation, and commercial activities that meet sales targets.
- Lead by example, ensuring that H&M customer service standards are consistently delivered through active coaching and mentoring.
- People and Teams:
- Recruit, train, and develop a high-performing team of sales advisors and visual merchandisers, aligned with H&M's best practices.
- Evaluate and manage team performance, providing regular feedback, coaching, and development plans to drive improvement.
- Communicate business performance, company culture, and training focuses to the store team through regular meetings and updates.
- Ensure compliance with health and safety, legal, and security regulations, maintaining a safe and secure work environment for employees and customers.
- Qualifications:
- 1-2+ years of transferable experience in a retail or sales environment.
- Ability to lift in excess of 20 pounds and stand for long periods.
- Strong communication and leadership skills, with a focus on customer service and team development.
- Ability to work in a fast-paced environment with an eye for detail and a passion for delivering results.
- Additional Requirements:
- Open availability, including evenings and weekends.
- Ability to travel to support other stores and for training.
- Dynamic, team-driven work environment with a diverse and inclusive culture.
- Endless growth and development opportunities, with a focus on employee empowerment and career progression.
- Competitive compensation and benefits package, including a discount at H&M and other group companies.
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