Process Automation Specialist
5 days ago
We are seeking a highly skilled and motivated individual to join our Digital Technology team in Auckland as a Process Automation Specialist. This is a 12-month fixed-term contract opportunity that will see you work closely with our Technology Specialist - Process Automation to deliver our day-to-day process automation transformation to digital workflows and RPA solutions.
Key Responsibilities- Act as the change manager for all automation delivery.
- Provide 1st and 2nd line support for all Sime Darby process automation.
- Support and deliver automation process rollout.
- Document all Process Development and create Training Manuals.
- Promptly allocate unresolved calls as appropriate and follow up.
- Maintain records and communicate to users about the process and solutions.
- Assist with the development of standards and apply these to track, monitor, report, resolve or escalate issues. Contribute to the creation of support documentation.
- Facilitate recovery following resolution of incidents, documenting and closing resolved incidents.
- Report on progress and resolve issues.
- Tertiary qualification in Information Technology, Business, or equivalent.
- Relevant working experience in the respective technology domain.
- Well-versed with design flow, business process mapping, and data analysis for online/offline customer and marketing data.
- Experience in Power platform tools or similar.
- Practical knowledge in business analysis concepts and techniques.
- Experience in KUBE workflow will be preferred (Training can be provided).
- Process mapping tools knowledge.
- Background in Technology Customer Support functions or Software Development.
- Knowledge of ITIL and Project Management and Change Management concepts.
- Working experience in supporting ERP, CRM, DMS systems (preferred).
- Background in business process design, ERP, CRM, DMS implementations with good analytical skills (preferred).
Sime Darby Motors NZ is one of New Zealand's largest automotive groups with over 1300 employees across 65 locations. We're committed to growth and investment, with a focus on technology and infrastructure to drive our digitally enabled future.
Our IT team is a 25-strong team of friendly professionals providing IT support to our retail and trucking brands. We're looking for a talented and energetic individual to join our team and contribute to our process automation transformation.
We offer a competitive salary, comprehensive privileges programme, training and development opportunities, and special leave allowances to support a healthy work-life balance. If you're up for a challenging and rewarding IT role with room to grow, apply now.
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