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Process Automation Specialist
2 months ago
Sime Darby Motors NZ is a leading automotive group in New Zealand, with a strong presence across 65 locations. We're committed to growth and investment, with a focus on technology and infrastructure to drive our digital transformation.
About the RoleWe're seeking a talented and energetic individual to join our Digital Technology team in Auckland, on a 12-month fixed-term contract. As a Technology Support Analyst – Process Automation, you'll work closely with our Technology Specialist - Process Automation to deliver day-to-day process automation transformation to digital workflows and RPA solutions.
Key Responsibilities- Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data.
- Collect process details and work with the team to automate the process and manage end-to-end change and support of the new processes.
- Act as the change manager for all automation delivery.
- Provide 1st and 2nd line support for all Sime Darby process automation.
- Support and deliver automation process rollout.
- Document all Process Development and create Training Manuals.
- Assist with the development of standards and apply these to track, monitor, report, resolve or escalate issues.
- Contribute to the creation of support documentation.
- Tertiary qualification in Information Technology, Business, or equivalent.
- Relevant working experience in the respective technology domain.
- Well-versed with design flow, business process mapping, and data analysis for online/offline customer and marketing data.
- Practical knowledge in business analysis concepts and techniques.
- Experience in KUBE workflow will be preferred (Training can be provided).
- Background in Technology Customer Support functions or Software Development.
- Knowledge of ITIL and Project Management and Change Management concepts.
- Working experience in supporting ERP, CRM, DMS systems (preferred).
- Background in business process design, ERP, CRM, DMS implementations with good analytical skills (preferred).
- Good time management skills and a proven ability to see projects through to completion are required.
We offer a competitive salary (reviewed annually), a comprehensive privileges programme, training and development opportunities, and special leave allowances to support a healthy work-life balance. If you're up for a challenging and rewarding IT role with room to grow, apply now.
