Technology Support Analyst

17 hours ago

Newmarket, Ontario, Canada Sime Darby Motors Full time
Job Title: Technology Support Analyst

About Sime Darby Motors

Sime Darby Motors is a leading automotive group in New Zealand, with a strong presence across the country. We are committed to delivering exceptional customer experiences and driving business growth through innovation and technology.

The Role

We are seeking a highly skilled Technology Support Analyst to join our Digital Technology team in Auckland. As a key member of our team, you will play a critical role in supporting the delivery of our process automation transformation to digital workflows and RPA solutions.

Key Responsibilities

  • Act as the change manager for all automation delivery.
  • Provide 1st and 2nd line support for all Sime Darby process automation.
  • Support and deliver automation process rollout.
  • Document all Process Development and create Training Manuals.
  • Promptly allocate unresolved calls as appropriate and follow up.
  • Maintain records and communicate to users about the process and solutions.
  • Assist with the development of standards and apply these to track, monitor, report, resolve or escalate issues. Contribute to the creation of support documentation.
  • Facilitate recovery following resolution of incidents, documenting and closing resolved incidents.
  • Report on progress and resolve issues.

Requirements

  • Tertiary qualification in Information Technology, Business, or equivalent.
  • Relevant working experience in the respective technology domain.
  • Well-versed with design flow, business process mapping, and data analysis for online/offline customer and marketing data.
  • Experience in Power platform tools or similar.
  • Practical knowledge in business analysis concepts and techniques.
  • Experience in KUBE workflow will be preferred (Training can be provided).
  • Process mapping tools knowledge.
  • Background in Technology Customer Support functions or Software Development.
  • Knowledge of ITIL and Project Management and Change Management concepts.
  • Working experience in supporting ERP, CRM, DMS systems (preferred).
  • Background in business process design, ERP, CRM, DMS implementations with good analytical skills (preferred).

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced Technology Support Analyst looking for a new challenge, please apply now.

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