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Sales Support Associate

2 months ago

Vancouver, British Columbia, Canada Payworks Full time
About the Role

We are seeking a highly skilled and detail-oriented Sales Support Associate to join our team at Payworks. As the first point of contact for existing and prospective clients in the Western region, you will play a pivotal role in maintaining efficiency within the sales function while contributing to the overall smooth operation of the office environment.

Key Responsibilities
  • Client Communication: Act as the first point of contact for visitors and clients reaching out to our office, greeting them, answering their calls, responding to or directing their queries and questions as well as conducting preliminary needs analysis.
  • Office Administration: Manage day-to-day office operations, including handling phone calls, processing inbound and outbound deliveries, scheduling appointments, running print jobs, and maintaining office supplies.
  • Team Support: Work closely with the Sales and Implementation teams to ensure that client and prospect enquires are handled effectively. Provide administrative support to the Sales team and assist the Implementation team with data entry, relaying messages, and covering short-term absences.
  • Sales Tools Management: Administration of the value add program for the Western Region, including conducting calls to existing clients, tracking all activity, and funneling leads for additional services to the sales team and providing feedback to the management on call outcomes.
  • Reporting and Analysis: Maintain up-to-date sales tools, such as the CRM, and create and maintain reports for tracking and analysis of sales activities, territory analysis, campaign tracking, and sales summaries on behalf of the team.
Requirements
  • Education: Post-secondary education, preferably in a Business program or related field.
  • Skills: Demonstrated skills in office administration with strong attention to detail, time management, and organizational skills with focus on customer centricity. Excellent verbal and written communication skills. Working knowledge in CRM software and Microsoft Office with proficiency in Word and Excel.
  • Experience: Previous experience in retail, banking, sales, or customer service is an asset.
About Payworks

Payworks is a leading workforce management solutions provider and multi-year winner of the Canada's Best Managed Companies program. We are proud to be Canadian owned and operated and committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.