Sales Support Associate

3 weeks ago


Vancouver, British Columbia, Canada Tapestry Full time
Job Description

Coach is a global fashion house founded in New York in 1941. Our mission is to create beautiful things, crafted to last, for our customers to be themselves in.

We are part of the Tapestry portfolio, a global house of brands committed to innovation and inclusivity. As a Sales Support Associate, you will play a crucial role in the success of our store, providing exceptional customer service and supporting the sales floor and stockroom teams.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Support the sales floor team by maintaining a well-organized and visually appealing sales floor, including replenishing stock and executing visual merchandising plans.
  • Process shipments and transfers, verifying store information and communicating discrepancies to management.
  • Organize and clean the stockroom daily, including offsite and remote warehouses as applicable.
  • Manage stock levels and product ownership in the back-of-house and sales floor.
  • Participate in store physical inventory counts and maintain Company Loss Prevention standards.
Requirements
  • 1-3 years of previous retail experience, preferably in a sales or stockroom role.
  • High school diploma or equivalent; college degree preferred.
  • Basic computer skills, including the ability to use iPad/laptop, Mobile POS, and Internet.
  • Ability to lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
Competencies
  • Courage: Provides current, direct, and complete feedback to others.
  • Creativity: Comes up with new and unique ideas.
  • Customer Focus: Dedicated to meeting customer expectations and requirements.
  • Dealing with Ambiguity: Can effectively cope with change and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways.
  • Learning on the Fly: Learns quickly when facing new problems.

Tapestry, Inc. is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.



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