Sales Support Associate

2 weeks ago

Vancouver, British Columbia, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly motivated and customer-focused Sales Support Associate to join our team at EMCO Corporation. As a Sales Support Associate, you will provide exceptional customer service by maintaining a clean and organized counter sales area, answering customer questions, and processing sales orders.

Key Responsibilities:

  • Assist customers with purchases and provide recommendations on our product assortment
  • Research and provide solutions to customer inquiries
  • Enter, pick, and pack sales orders generated at the counter
  • Maintain and clean the counter area, including merchandising displays
  • Inform the buyer when stock levels are low
  • Follow up on backorders with vendors and provide customers with accurate delivery dates
  • Process returns and warranty claims in compliance with procedures

Requirements:

  • Grade 12 diploma or equivalent; college and/or university degree an asset
  • Minimum 1 year of experience in customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer great mentors and on-the-job training, growth potential with competitive salary, benefits, and profit sharing, and a career with a solid, stable company with strong core values.

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