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Client Relationship Executive

3 months ago

Mississauga, Ontario, Canada BMO Financial Group Full time $68,000 - $126,000

Location: Remote

Overview: The role is pivotal in driving the Bank's growth strategies through robust business development and exemplary management of essential client partnerships. The individual will uphold a remarkable and ongoing record of substantial revenue generation from sales and syndications with key clients. Compliance with internal control standards, including adherence to audit, regulatory, and compliance policies, is paramount.

Key Responsibilities:
  • Generate new business opportunities by engaging with prospects and clients, while cross-promoting Bank products and services such as credit, investment, and cash management solutions.
  • Take a leadership role in Bank and community initiatives to enhance brand visibility and foster new business opportunities.
  • Utilize extensive knowledge of banking products, processes, and systems to troubleshoot effectively, ensuring a premium client experience.
  • Coordinate with relevant departments, clients, and legal representatives during the closing process.
  • Act as a primary escalation point to meet or exceed client expectations.
  • Provide expert advice to clients regarding loan products, options, rates, terms, and collateral requirements.
  • Offer guidance to business clients on cash management and deposit solutions.
  • Advise clients on business management and financial matters when applicable.
  • Develop and nurture banking relationships while strategizing for prospective clients.
  • Serve as the key subject matter expert for both internal and external stakeholders.
  • Oversee, monitor, and report on regulatory compliance specific to the assigned business group.
  • Analyze financial data to ascertain client needs for optimal structuring of the Bank's offerings.
  • Track performance metrics and address any arising issues.
  • Ensure all documentation for loans and cash management services is accurate and complete.
  • Review loan applications and cash management agreements for thoroughness and precision.
  • Evaluate and structure loan requests, determining necessary documentation for approved loans.
  • Negotiate terms for credit and cash management services, including costs and repayment methods.
  • Ensure compliance with corporate policies and pricing guidelines during the extension of credit and delivery of services.
  • Follow up post-closing to confirm all documents are finalized and properly filed.
  • Act as the primary sales contact for clients regarding inquiries about products, pricing, and implementation timelines.
  • Gather detailed information from clients to facilitate the sales process, including completing necessary documentation.
  • Assist the team in pre-sales activities such as pitch preparation and client research.
  • Monitor implementation requests to ensure adherence to timelines and accurate billing.
  • Analyze internal reports and suggest enhancements to sales support materials based on insights and feedback.
  • Compile information packages for pre-call and post-call reviews by accessing internal systems.
  • Conduct research and data collection to support the sales team in addressing client needs.
  • Support sales and service administration to ensure a seamless client experience and identify opportunities.
  • Maintain up-to-date client information in Bank systems to ensure accurate client history.
  • Focus primarily on business/group within BMO, with potential enterprise-wide responsibilities.
  • Provide specialized consulting, analytical, and technical support.
  • Exercise judgment to identify, diagnose, and resolve issues within established guidelines.
  • Work independently and handle non-routine situations effectively.
  • Additional responsibilities may be assigned as needed.
Qualifications:
  • Typically requires 5 - 7 years of relevant experience and a post-secondary degree in a related field or an equivalent combination of education and experience.
  • Extensive knowledge and technical proficiency acquired through education and professional experience.
  • Exceptional verbal and written communication skills.
  • Strong collaboration and teamwork abilities.
  • Advanced analytical and problem-solving skills.
  • Influential communication skills.
  • Proficient in data-driven decision-making.
Compensation:

Salary: $68,000 - $126,000.00

Pay Type: Salaried

The compensation package may vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Additional benefits may include performance-based incentives, discretionary bonuses, health insurance, tuition reimbursement, and retirement savings plans.

Company Culture:

BMO Financial Group is committed to fostering an inclusive, equitable, and accessible workplace. We believe that learning from each other's differences strengthens our organization. Accommodations are available upon request for candidates participating in all aspects of the selection process.