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Restaurant Operations Manager

4 weeks ago


Esquimalt, British Columbia, Canada A&W Restaurants Inc Full time

A&W Restaurants Inc. is seeking a skilled Assistant Restaurant Manager to join our team in Victoria, BC.

About the Role:

The Assistant Restaurant Manager will work closely with the Restaurant Manager to oversee daily operations, ensuring high-quality service, speed of service, and cost control. This role requires strong leadership skills, excellent communication, and the ability to motivate and develop team members.

Key Responsibilities:

  • Balance key goals – high quality, speed of service, and cost control through effective management of the operating system
  • Maintain Provincial WCB and A&W standards daily; recognize areas for improvement and act where improvement is needed
  • Schedule staff, including self, and assign shift roles and responsibilities
  • Knowledge of workplace climate goals and ensure they are practiced daily
  • Train, develop, confront poor performance, and ensure staff safety and a healthy, motivating work environment
  • Ensure Employment regulations are maintained on a daily basis
  • Document critical incidents and report them to key individuals
  • Complete daily, weekly, and period accounting administration as directed by the manager
  • Manage inventory control, ordering, cost control, and weekly inventory counts as directed by the manager
  • Apply cash policies and food cost management principles
  • Ensure cleanliness standards and safe food handling practices are met
  • Ensure high level of service to guests through efficient preparation, stocking, and staff positioning
  • Assist Manager with local store marketing
  • Manage accidents or complaints, implementing service recovery program
  • Ensure teams appearance is up to standard

Requirements:

  • 3 years experience in a restaurant supervisory role
  • Strong interpersonal skills and proven leadership
  • Expertise in all restaurant positions
  • Complete knowledge of restaurant Operating Systems and Operating Standards
  • High interest in developing others
  • Ability to do accounting and manage administrative aspects of the operation

Preferred Skills:

  • Acceptable oral and written English communication skills
  • Acceptable mathematical skills
  • Ability to train and coach others in a 'hands-on' approach; imparting knowledge
  • Competent in Microsoft Office applications including Word, Excel, and Outlook
  • Ability to lead meetings

Additional Notes:

This role requires a strong work ethic, excellent communication skills, and the ability to work in a fast-paced environment. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.