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Front of House Captain 2

2 months ago

Vancouver, British Columbia, Canada UBC Full time
Job Summary

The Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to fill the role of Bar Captain. This part-time, on-call position requires a minimum of 2 shifts per week, with one shift falling on a weekend. The successful candidate will be responsible for supervising concessions staff, ensuring strong customer service, and maintaining a high level of professionalism at all times.

Key Responsibilities
  • Ensure items for sale are correctly displayed and replenished as needed
  • Assist in ensuring staff dress code is upheld
  • Demonstrate professionalism and act as a representative for the Chan Centre
  • Deal with concessions-related issues
  • Provide exemplary guest service in accordance with Chan Centre policies and standards
  • Assign staff breaks
  • Ensure all F&B service areas are prepared for service, reinforcing highest standards of hygiene
  • Comply with all food and beverage regulations
  • Write accurate reports
  • Supervise Front of House Attendants during performances and events
  • Perform other related tasks as required
Requirements
  • High school graduation
  • A minimum two years' experience in theatre or a related field
  • Willingness to respect diverse perspectives, including perspectives in conflict with one's own
  • Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
  • A thorough understanding of Chan Centre concessions policies and procedures
  • Experience with high-volume beverage service
  • Theatre/Concert Hall experience
  • A team player that is highly motivated and leads by example
  • Experience making espresso and specialty coffee
  • Positive attitude and excellent communication skills
  • Ability to communicate effectively verbally and in writing
  • Ability to deal with a diversity of people in a calm, courteous, and effective manner
  • Ability to provide quality service to customers in a courteous, patient manner
  • Ability to exercise tact, discretion, and patience in dealing with patrons
  • Must be able to work irregular hours and respond to on-call demands, including evenings and weekends
  • Physical ability to perform the duties of the job
  • Ability to work effectively independently and in a team environment
  • Valid First Aid Certificate - Level 1 would be an asset
  • Serving it Right responsible beverage service certificate is required