Fitness Center Associate

2 days ago

St Catharines, Ontario, Canada Planet Fitness -Easy Mile Fitness Full time
{"title": "Front Desk Associate Role", "description": "About the Front Desk Associate Role

As a Front Desk Associate at Planet Fitness - Easy Mile Fitness, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests while ensuring an outstanding Judgement Free member experience.

Key Responsibilities:

  • Greet members/guests as they enter and exit the club, assisting them with any questions or concerns as they check in.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment.

Why Join Our Team?

  • Medical, Dental, and Vision Insurance
  • Vacation/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee Perks and Discounts
  • Engaging Team-Building Competitions and Social Events

About Your Qualifications:

  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Ability to pass a background check
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
", "requirements": "About Your Qualifications

To be successful in this role, you should have:

  • 6-12 months of experience in a customer service environment
  • Be at least 18 years old
  • Pass a background check
  • Be willing to become CPR/AED Certified
  • Basic computer skills
", "benefits": "Why Join Our Team?

We offer a range of benefits to support your well-being and career growth:

  • Medical, Dental, and Vision Insurance
  • Vacation/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee Perks and Discounts
  • Engaging Team-Building Competitions and Social Events
", "company": "Planet Fitness - Easy Mile Fitness"}

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