Service Representative

2 months ago


Prince Albert, Saskatchewan, Canada Westview Steering & Brake Full time

We are a family-owned full-service auto repair facility seeking a Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.

Responsibilities:

  • Greeting and Directing Customers: Greet customers and direct them to available mechanics, ensuring a smooth and efficient experience.
  • Consulting with Mechanics: Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs, providing customers with informed and transparent advice.
  • Sales and Service Support: Utilize your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers, helping them make informed decisions.
  • Customer Communication: Answer questions about service outcomes, scheduling, and booking appointments, vehicle drop-off, and vehicle pick-up, ensuring customers are well-informed and satisfied.
  • Warranty and Cost Savings: Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car, helping them make the best decision for their needs.
  • Workflow Management: Manage and oversee the dealership's workflow and schedule, ensuring efficient and effective service delivery.
  • Customer Relationships: Maintain positive customer relationships to ensure repeat business and drive customer loyalty.
  • Service Details and Payments: Ensure all details on services rendered and costs are related to customers and process their payments, providing a seamless and hassle-free experience.
  • Parts Ordering and Liaison: Liaise with service technicians about parts ordering and ensure parts are available when needed, ensuring timely and efficient service delivery.

Requirements:

  • Cheerful and Self-Motivated: Be a cheerful and self-motivated individual who enjoys learning and taking on new challenges.
  • Valid Driver's License: Possess a valid driver's license.
  • Manual Transmission Experience: Have experience operating a manual transmission vehicle, although training will be provided for the right candidate.


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