Technical Support Specialist
1 month ago
We are seeking a highly skilled and organized User Support Technician to join our team at JAI IT SOLUTIONS INC.
Key Responsibilities:- Education: Secondary (high) school graduation certificate is required.
- Experience: Experience is an asset, but not necessary.
- Respond to users experiencing difficulties with computer systems and provide timely solutions.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Client Focus: Provide excellent customer service and ensure user satisfaction.
- Organized: Maintain accurate records and logs of user issues and solutions.
- Team Player: Collaborate with other technical support analysts to resolve complex issues.
Work Terms: Permanent position with 40 hours per week.
Work Language: English.
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