Veterinary Client Experience Specialist
1 week ago
Job Summary
We are seeking a reliable and caring Veterinary Client Experience Specialist to join our team at Burnham Mansion Animal Hospital. This part-time opportunity involves a range of responsibilities that contribute to the efficient daily operation of the hospital.
Main Responsibilities
- Assist the veterinary staff with various tasks and treatments, including learning about veterinary services and updated medical office procedures.
- Provide excellent customer service skills, creating a welcoming environment for clients and their pets.
- Contribute to a positive, low-stress atmosphere by adapting to changing situations.
- Perform general housekeeping duties, maintaining the cleanliness of reception areas, pet holding areas, and common spaces.
- Utilize strong organizational skills to take initiative in carrying out assignments independently.
- Support client care responsibilities, including tracking and booking appointments effectively.
- Process client communications, including responding to and managing internal office messages.
- Assist with admitting and discharging pet patients.
- Manage invoicing and billing processes, including creating estimates and processing payments.
What We Offer
- A diverse experience with a local community feel and a caring culture of wellness and appreciation.
- Flexible schedules.
- Competitive wages and benefits.
- A VCA Canada Student Loan RRSP Program.
- An RRSP Employer 5% Match Program.
- Opportunities for career development and growth.
- Referral Bonus Rewards.
- Generous personal pet care discounts.
- And other perks.
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