Bilingual Insurance Sales Representative

2 months ago

Montreal, Quebec, Canada Manulife Full time
Job Summary

We are seeking a highly motivated and customer-focused Bilingual Insurance Sales Representative to join our team at Manulife. As a Licensed Insurance Advisor, you will be responsible for selling Health & Dental, Travel, and Life Insurance products to clients through inbound and outbound sales calls, as well as online interactions.

Key Responsibilities
  • Handle inbound calls from new clients interested in Health & Dental, Travel, and Life Insurance products
  • Make outbound calls to clients who have shown interest in discussing our options
  • Assist clients through online chats and other digital channels
  • Provide advice, discover client needs, and offer solutions to meet those needs
  • Accurately record needs analysis and other client information through an online system
  • Meet sales, quality, and compliance measures on a monthly, quarterly, and annual basis
  • Build rapport with clients through professional, personalized service to foster your own sales pipeline
  • Support various marketing and sponsorship campaigns
  • Be the voice of the customer by sharing their feedback with the greater team and raising any suggestions, concerns, or feedback on how we can improve
Requirements
  • Bilingual is required (French/English) - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec
  • High-energy individuals who are excellent communicators both verbally and written, and who have great active listening skills
  • People who love to obsess about customers and thrive in an environment where they are part of a strong team
  • People who are motivated by sales targets and who want to take control of their total earnings potential
  • You can seamlessly progress between an open office environment and working from home
  • You demonstrate the ability to persuade and negotiate using a consultative sales approach over the phone or through online chat
  • You show strong attention to detail when gathering client information, conducting a thorough needs analysis, offering personalized solutions, identifying sales opportunities, and closing the sale
  • You have proven problem-solving skills and the ability to communicate with a wide variety of clients to ensure an effective solution is reached
  • You are comfortable navigating multiple programs/screens at the same time while working with clients
  • The following would be assets for you to have:
    • Telephone sales or call centre experience
    • Insurance experience dealing with Accident & Sickness, and Life Insurance
    • Post-secondary degree: however, equivalent business experience is strongly considered
    • Familiarity with Salesforce, or other CRM tool
What We Offer
  • A competitive compensation package including a base salary, and a monthly performance incentive to accelerate your earnings potential
  • A comprehensive benefits package, including Group Benefits from day one, paid vacation, and a group RSP matching plan, and future enrollment in our Global Share Ownership Plan
  • A dedicated 4-week training program designed to have you ready to join our sales team
  • A collaborative working environment which fosters friendly competition
  • Ongoing coaching and support from your direct leader, dedicated peers, and other members of our department
Our Values
  • Own it - We feel empowered making decisions and take action to deliver our mission
  • Think big - Anything is possible. We can always find a better way
  • Share your humanity - We build a supportive, diverse and thriving workplace
  • Get it done together - We're surrounded by an amazing team. Do it better by working together
  • Obsess about customers - We predict their needs and do everything in our power to satisfy them
  • Do the right thing - We act with integrity and do what we say

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