Customer Service Representative
3 weeks ago
Important Note: Only referred applicants should consider this role.
All referrals must be submitted through the designated internal system by a current employee.
At MediSystem Pharmacy, we provide an opportunity to utilize your expertise in a role that truly matters, within a culture that fosters learning, advancement, and opportunity. Whether you are entering the workforce or seeking a new challenge, MediSystem Pharmacy is dedicated to transforming your potential into recognized and rewarded performance. We offer competitive compensation, comprehensive benefits, and a healthy work-life balance.
Role Significance:Pharmacy Assistant, Customer Service Representative, Operations
About Our Organization:MediSystem Pharmacy, a subsidiary of Shoppers Drug Mart, is a reputable specialty pharmacy that delivers pharmaceutical dispensing and clinical pharmacy consulting services to long-term care facilities throughout Canada. Our commitment lies in enhancing the health, wellness, and safety of all residents we serve through innovative technologies, ongoing education, improved clinical services, and efficient medication delivery.
Our CORE values reflect our dedication to all residents, staff, and employees. We CARE about all Canadians, uphold OWNERSHIP and accountability, maintain RESPECT, and strive for EXCELLENCE in our service delivery.
Position Overview:The Customer Service Representative will serve as the primary contact for customer inquiries, ensuring exceptional service to both external and internal clients. This role is crucial in addressing the unique needs of patients, nurses, care facilities, and program requirements. The CSR is expected to consistently embody the MediSystem vision of delivering an outstanding experience through superior customer service. Every interaction with customers must be conducted in a professional, courteous, and efficient manner, reflecting high integrity and a commitment to exceeding customer expectations.
Key Responsibilities:- Deliver quality service and support across various areas, including orders, billing, logistics, troubleshooting, and administrative tasks.
- Act as an internal advocate for customers, liaising between Operations and other departments.
- Resolve product or service issues by clarifying customer inquiries, identifying the root cause, and determining the best solution.
- Gather customer information thoroughly and escalate issues to the Customer Service Lead when necessary.
- Foster open communication with team members, peers, trainers, managers, and other departments to facilitate learning and problem resolution.
- Update customer records in the internal database as required.
- Maintain professionalism and establish positive rapport with clients, ensuring high-quality service for all.
- Provide backup support to colleagues as needed.
- Utilize automated systems to analyze customer situations effectively.
- Engage in special projects and undertake additional responsibilities as assigned.
This position requires flexibility to work various shifts, including evenings, weekends, and holidays.
Qualifications:- Experience in retail, customer service, or call center environments.
- Strong attention to detail and excellent interpersonal and communication skills, with the ability to collaborate across functions.
- Self-motivated and results-driven.
- Proven decision-making abilities.
- Strong work ethic and team-oriented mindset.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in MS Office applications (e.g., Word, Excel).
- Experience in a pharmacy setting is an asset.
Full-time
Role Type:Regular
MediSystem Pharmacy Limited values diversity as a source of strength and pride. We prioritize reflecting our nation's evolving diversity in our products, workforce, and organizational culture. Accommodations are available upon request for applicants with disabilities during the recruitment and assessment process.
We believe that adherence to laws is fundamental to our operations. Upholding legal standards is integral to our Code of Conduct, reinforcing the expectations of our customers and stakeholders.
Note: If you have Employee Self Service (ESS) access, please apply through the internal application system.
-
Customer Service Representative
2 months ago
Mississauga, Ontario, Canada Fine Sight Solutions Full timeOur Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...
-
Customer Service Representative
4 days ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJoin Our Team as a Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Service Representative to join our team at Dilawri Group of Companies. As a Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
3 days ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJoin Our Team as a Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Service Representative to join our team at Dilawri Group of Companies. As a Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
4 hours ago
Mississauga, Ontario, Canada Crew Chief Conversions Ltd. Full timeAbout the RoleCrew Chief Conversions Ltd. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDevelop Communication StrategiesRespond to written and oral inquiries in a timely and...
-
Customer Service Representative
19 hours ago
Mississauga, Ontario, Canada Crew Chief Conversions Ltd. Full timeAbout the RoleCrew Chief Conversions Ltd. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDevelop Communication StrategiesRespond to written and oral inquiries in a timely and...
-
Customer Service Representative
3 hours ago
Mississauga, Ontario, Canada IMGadgets™ Full timeAbout IMGadgets IMGadgets is a dynamic and innovative company that offers a competitive salary range of $40,000 to $43,000, along with a performance bonus, extended health benefits, dental care, life insurance, and company events. We value our employees and provide a supportive work environment.Job SummaryWe are seeking a motivated and detail-oriented...
-
Customer Service Representative
18 hours ago
Mississauga, Ontario, Canada IMGadgets™ Full timeAbout IMGadgets IMGadgets is a dynamic and innovative company that offers a competitive salary range of $40,000 to $43,000, along with a performance bonus, extended health benefits, dental care, life insurance, and company events. We value our employees and provide a supportive work environment.Job SummaryWe are seeking a motivated and detail-oriented...
-
Customer Service Representative
4 days ago
Mississauga, Ontario, Canada Toronto Appliances Service Ltd. Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Appointment Secretary at Toronto Appliances Service Ltd.Key ResponsibilitiesTraining and Development: Provide guidance and support to other team members to enhance their skills and knowledge.Office Operations: Establish and maintain efficient office...
-
Customer Service Representative
5 hours ago
Mississauga, Ontario, Canada Crew Chief Conversions Ltd. Full timeAbout the RoleCrew Chief Conversions Ltd. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDevelop Communication StrategiesRespond to written and oral inquiries in a timely and...
-
Customer Service Representative
20 hours ago
Mississauga, Ontario, Canada Crew Chief Conversions Ltd. Full timeAbout the RoleCrew Chief Conversions Ltd. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDevelop Communication StrategiesRespond to written and oral inquiries in a timely and...
-
Customer Service Representative
4 days ago
Mississauga, Ontario, Canada Crew Chief Conversions Ltd. Full timeAbout the RoleCrew Chief Conversions Ltd. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDevelop Communication Strategies: Create effective communication plans to address...
-
Customer Service Representative
3 days ago
Mississauga, Ontario, Canada Crew Chief Conversions Ltd. Full timeAbout the RoleCrew Chief Conversions Ltd. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDevelop Communication Strategies: Create effective communication plans to address...
-
Customer Service Representative
3 days ago
Mississauga, Ontario, Canada TOP PLUS EMPLOYMENT INC Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at TOP PLUS EMPLOYMENT INC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswering InquiriesRespond to customer inquiries via phone, email,...
-
Customer Service Representative
3 days ago
Mississauga, Ontario, Canada TOP PLUS EMPLOYMENT INC Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at TOP PLUS EMPLOYMENT INC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswering InquiriesRespond to customer inquiries via phone, email,...
-
Customer Service Representative
3 days ago
Mississauga, Ontario, Canada Holy Wiches Full timeAbout Holy WichesWe are a dynamic and growing Canadian quick service restaurant brand serving made-to-order hot sandwiches and bowls featuring our signature spices in every order. Our team is energetic, driven, and passionate about providing great food and excellent service.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service...
-
Customer Service Representative
5 days ago
Mississauga, Ontario, Canada Holy Wiches Full timeAbout Holy WichesWe are a dynamic and growing Canadian quick service restaurant brand serving made-to-order hot sandwiches and bowls featuring our signature spices in every order. Our team is energetic, driven, and passionate about providing great food and excellent service.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service...
-
Customer Service Representative
5 days ago
Mississauga, Ontario, Canada HomeSense Full timeDiscover the Rewards of Working in RetailWe're looking for a talented and enthusiastic individual to join our team as a Retail Store Associate Part Time at HomeSense. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and creating a welcoming shopping experience for our customers.Key ResponsibilitiesAs a...
-
Customer Service Representative Supervisor
3 days ago
Mississauga, Ontario, Canada Newrest Servair Toronto Corporation Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Newrest Servair Toronto Corporation. As a key member of our customer service team, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.Key ResponsibilitiesTeam...
-
Customer Service Representative Supervisor
3 days ago
Mississauga, Ontario, Canada Newrest Servair Toronto Corporation Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Newrest Servair Toronto Corporation. As a key member of our customer service team, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.Key ResponsibilitiesTeam...
-
Customer Service Representative
4 days ago
Mississauga, Ontario, Canada LCBO Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the LCBO. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.Key Responsibilities:Verify and...
