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Assistant Manager

2 months ago

Manitoba, Canada Oh Doughnuts Full time
About the Role

We are seeking an experienced Assistant Manager to join our team at Oh Doughnuts. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our stores, providing exceptional customer service, and leading a team of staff to achieve sales and customer satisfaction goals.

Key Responsibilities
  • Evaluate Daily Operations: Monitor and analyze sales, customer traffic, and staff performance to identify areas for improvement and implement changes to optimize store performance.
  • Supervise Staff: Lead and motivate a team of staff to achieve sales and customer satisfaction goals, providing coaching and training as needed.
  • Train Staff: Develop and implement training programs to ensure staff have the skills and knowledge needed to provide exceptional customer service and achieve sales goals.
  • Balance Cash and Complete Balance Sheets: Ensure accurate and timely completion of cash handling and balance sheet tasks, maintaining a high level of attention to detail.
  • Conduct Performance Reviews: Regularly review staff performance, providing constructive feedback and coaching to improve performance.
  • Organize and Maintain Inventory: Ensure accurate and timely inventory management, maintaining a high level of organization and attention to detail.
  • Ensure Health and Safety Regulations are Followed: Maintain a safe and healthy work environment, ensuring compliance with all relevant health and safety regulations.
  • Leading/Instructing Individuals: Provide guidance and instruction to staff, promoting a positive and productive work environment.
  • Address Customers' Complaints or Concerns: Respond promptly and professionally to customer complaints or concerns, resolving issues in a timely and satisfactory manner.
  • Provide Customer Service: Deliver exceptional customer service, ensuring a positive and memorable experience for all customers.
  • Manage Events: Assist in planning and executing events, promotions, and in-store activities to drive sales and customer engagement.
Requirements
  • 5-10 Years of Experience: Proven experience in a management or supervisory role, with a strong track record of success in leading teams and driving sales growth.
  • Point of Sale System: Proficient in using point of sale systems, with a strong understanding of inventory management and cash handling procedures.
  • Security and Safety: Bondable and able to maintain a high level of security and safety awareness, ensuring compliance with all relevant regulations.
  • Transportation/Travel Information: Own transportation and a valid driver's license, with a strong understanding of transportation and travel requirements.
  • Work Conditions and Physical Capabilities: Able to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
  • Personal Suitability: Accurate, client-focused, dependable, efficient, excellent oral and written communication skills, organized, reliable, team player, and able to multitask.