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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada F12 Full time
About the Role

F12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to employee inquiries and provide technical assistance via phone, email, or in-person.
  • Problem-Solving: Analyze and resolve technical issues, including hardware and software problems, network connectivity issues, and other technical difficulties.
  • Documentation: Maintain accurate and detailed records of technical issues, resolutions, and employee interactions.
  • Training and Development: Provide training and guidance to employees on the use of technical systems, software, and equipment.
  • Collaboration: Work closely with other technical support teams, IT staff, and management to ensure seamless technical support and resolution of technical issues.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 2 years to less than 3 years of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and strong attention to detail.
Work Environment

F12 is a dynamic and fast-paced work environment that requires strong technical skills and excellent communication skills. As a Technical Support Specialist, you will be working in a team environment, providing technical support to employees, and collaborating with other technical support teams and IT staff.

What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A dynamic and collaborative work environment that values teamwork and open communication.