Healthcare Team Coordinator

4 weeks ago

Brockville, Ontario, Canada CarePartners Full time

Position Overview

We are seeking a dedicated Full-Time professional to join our team in a vital role.

This position involves a structured schedule with defined shifts, accommodating various times of the day.

As part of a Collective Bargaining unit, this role will be available for internal applications for a specified period.

Benefits and Perks

What We Provide

Engaging and meaningful work that supports patients and their families behind the scenes A collaborative team atmosphere with a positive corporate culture Comprehensive training and onboarding with paid orientation Access to group discounts and exclusive offers from various retailers A total rewards program including health and dental benefits An Employee Assistance Program (EAP) available for you and your family Opportunities for ongoing education and professional development Hands-on mentoring and leadership guidance Chances to volunteer in regions with limited healthcare access

Key Responsibilities

Act as a liaison between patients, caregivers, families, Personal Support Workers, supervisors, funders, finance, and other employees Manage routine referral and intake information from funders and private clients Develop and coordinate service schedules while considering various factors Communicate new assignments and schedule changes to workers Input relevant data into the automated information system/database Generate schedules and reports regularly and upon request Handle inbound calls and email inquiries related to services Perform additional administrative tasks as needed Undertake other responsibilities as required

Qualifications

A strong commitment to positively impacting patients' lives Preferred post-secondary education and at least one (1) year of relevant experience in administrative or customer service roles Excellent interpersonal and customer service abilities Capability to work independently as well as collaboratively Proficient in Microsoft Office, particularly Word and Excel Attention to detail and adaptability to new systems and databases Strong verbal and written communication skills Availability for non-traditional hours, including evenings and weekends Experience in a unionized environment and healthcare sector is advantageous A clear background check is required

Community Engagement

Beyond home-based healthcare, our organization actively contributes to the community through clinics and transitional care units, providing relief in retirement homes and shared care settings. Our outreach program has been delivering staff-led medical care in underserved regions since 2009.

Commitment to Accessibility

We encourage applications from individuals with disabilities and are open to providing accommodations throughout the hiring process.

*We promote and facilitate employee immunization to ensure a safe working environment and to deliver safe care to patients, fulfilling our commitment to evidence-based health promotion.

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