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Healthcare Team Coordinator
3 months ago
Position Overview
We are currently seeking a dedicated Full-Time professional to join our team in a pivotal role.
This position involves a structured schedule with defined shifts, accommodating various times of the day.
As part of a Collective Bargaining unit, this role will be available for internal candidates for a specified period, allowing current employees the opportunity to apply.
Benefits and Opportunities
Incentives and Advantages
- Engaging and rewarding work that supports patients and their families behind the scenes.
- A collaborative team atmosphere with a positive corporate culture.
- Comprehensive training and onboarding with paid orientation.
- Access to group discounts, including exclusive offers from various retailers.
- A total rewards program that encompasses health and dental benefits.
- An Employee Assistance Program (EAP) available for you and your family.
- Opportunities for ongoing education and professional development.
- Hands-on mentoring and leadership guidance.
- Chances to volunteer in regions with limited healthcare access.
Key Responsibilities
- Act as a liaison between patients, caregivers, families, Personal Support Workers, team supervisors, funders, finance, and other CarePartners staff.
- Manage routine referral and intake information from funders and private clients.
- Develop and coordinate service schedules while considering various factors.
- Communicate new assignments and schedule changes to workers.
- Input relevant data into the automated information system/database.
- Generate schedules and reports regularly and upon request from the Supervisor.
- Handle inbound phone calls and email inquiries related to services.
- Perform additional administrative tasks as needed.
- Undertake other duties as required.
Qualifications
- A strong commitment to positively impacting patients' lives.
- Preferred post-secondary education with at least one year of relevant experience in administrative or customer service roles.
- Excellent interpersonal and customer service abilities.
- Capability to work independently as well as collaboratively within a team.
- Proficient in Microsoft Office, particularly Word and Excel.
- Attention to detail and adaptability in learning new systems and databases.
- Strong verbal and written communication skills.
- Flexibility to work non-traditional hours, including evenings and weekends.
- Experience in a unionized environment and healthcare sector is advantageous.
- A clear background check is required.
Community Engagement
CarePartners not only provides home-based healthcare but also actively engages with the community through clinics and transitional care units, offering support in retirement homes and shared care settings. Our Community Nursing Services outreach program has been facilitating staff-led medical care and clinics in areas with limited healthcare access since its inception.
Commitment to Accessibility
CarePartners is dedicated to welcoming and encouraging applicants with disabilities. Accommodations can be requested at any stage of the hiring process.
*CarePartners promotes the immunization of employees to ensure a safe working environment and deliver safe care to patients, aligning with our commitment to evidence-based health promotion.
