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Customer Experience Specialist

2 months ago

Dartmouth, Canada Sephora Full time
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Paid Services Beauty Advisor. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Experience
    • Create a welcoming and inclusive environment for our clients, listening to their unique needs and preferences.
    • Unleash your creativity and passion for beauty, sharing your knowledge of our iconic brands and products with every interaction.
    • Deliver customized paid service experiences, including applications, product knowledge, and lessons in makeup and skincare.
    • Suggest and sell products and services, introducing clients to our loyalty programs and promoting our brand.
  • Store Success
    • Contribute to store sales goals by sharing your knowledge of Sephora's policies and standards.
    • Support special events, promotions, and priorities as needed, ensuring all provincial requirements and protocols are met.
    • Participate in inventory control and programs to prevent loss, maintaining a clean and stocked store environment.
  • Personal Qualities
    • Demonstrate Sephora's values of Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative.
    • Exhibit excellent verbal and written communication skills, influencing business partners at all levels.
    • Show resilience and adaptability, reacting to situations in-the-moment and staying aware of changing store priorities.
    • Be able to work a flexible schedule, including days, nights, and weekends.
Requirements
  • 1-3 years' prior experience working in retail sales or services industries.
  • Knowledge of beauty products and trends, with a passion for client service and selling.
  • Excellent communication skills and ability to influence business partners.
  • Resilience and adaptability, with a flexible work schedule.