Executive Director of Operations

1 week ago


Burlington, Ontario, Canada Reliance Home Comfort Full time
Job Description

**Executive Director of Operations**

We are seeking an experienced Executive Director of Operations to lead our team at Reliance Home Comfort. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational excellence across our markets.

Key Responsibilities:

  • Strategic Leadership: Develop and implement business strategies to drive growth, improve customer satisfaction, and increase revenue.
  • Operational Excellence: Ensure seamless execution of business operations, including sales, service, and installation activities.
  • Customer Service: Foster a culture of customer-centricity, ensuring exceptional customer experiences and high levels of customer satisfaction.
  • Team Management: Lead and motivate a high-performing team, providing coaching, training, and development opportunities to ensure team members reach their full potential.
  • Stakeholder Management: Build and maintain strong relationships with key stakeholders, including customers, contractors, and suppliers.

Requirements:

  • Post-Secondary Education: Bachelor's degree in Business Administration or a related field.
  • Experience: Minimum 5-7 years of progressive experience in general management, sales, or a related field, with a proven track record of success in driving business growth and improving customer satisfaction.
  • Skills: Strong leadership, training, and motivation skills, with a proven ability to develop and implement business strategies, manage teams, and build strong relationships with stakeholders.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A collaborative and dynamic work environment.


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